Our client, an iGaming company which owns and operates a number of gambling brands, is looking for a Head of Marketing (Swedish Speaking)! Who are you? Whilst being a very organized and structured person with analytical abilities, you are equally passionate about performance marketing as you are with creating strong creatives and building brands. You are a generalist that understand that effectiveness in marketing comes with working with multiple KPIs, being able to work on short term and long term goals, agile to act on new opportunities and challenges as well ensuring we are always aligned on a long term strategy. You have been working within marketing the last 7 years on either client or agency side and have prior experience from the online gambling industry. As Head of Marketing, your responsibilities will include but not limited to:
Audit our current media strategy and -deals, and present recommendations for improvements/changes
Manage the marketing team, be their leader, mentor and coach to lift them in the spirit of them being able to deliver world-class business output
Actively work close with any agencies third-party partners of the company
Performance marketing
Actively take part in the development of new communications campaigns for all brands and their respective creative agencies
Responsible for all creation and production of assets for all channels of our campaigns. In line with planning, execution, follow up and reporting.
Co-ordinating marketing campaigns with CRM activities.
Working closely with design agencies and assisting with new product launches.
Prepares marketing reports by collecting, analyzing, and summarizing data
Supporting the in-house marketing and design team by coordinating and collating content
Strategy & planning
Actively involve yourself and the team in the overall campaign and marketing planning process.
Formulation & executing winning bought marketing strategies and short- to midterm plans per brand.
Continuous planning and optimization of our bought media, including reallocation and funds based on shifting business needs and/or performance within the media mix.
Staying on top of the calendar of sports and other local and global events, and proactively plan activations by brand.
Developing performance measures for the team and team members that support the company’s strategic direction and overarching KPI’s
Operations
Making sure that the state of the art tools (buying, tracking, reporting, etc.) are being used.
Establish and champion a test-evaluate-optimize mindset in the team, where a performance- and databased approach directs the creativity.
Maintain in-depth relations with key stakeholders across the company.
Support and provide input to the development of key creative assets, such as TVC/video/images, using internal and external resources.
Manage the development of creative assets that are used an on-going basis (banners, native ads, etc.)
People & Team management
Creating a highly dynamic, open and creative team spirit
Coaching and inspiring the team members to reach their full potential.
Leading by inspiration but not being afraid of micromanaging when required.
Third Parties
Managing external suppliers of creative content (creative agencies, production companies etc.)
Responsible for the day to day dialogue with our main agencies. Including Briefing, debriefing, budget and delivery on time and budget.
Managing external suppliers of tools and services related to the area.
Working Relationship You will be working in close collaboration with the Chief Marketing Officer owning the operational responsibility of all our brands and markets and working together with the CMO on the company’s strategies. You will have your own team and have the responsibility ensuring that we have enough resources to create world-class marketing. You will have a close working relationship with the Head of Design and a customer researcher and together handle everything from data and reporting to the production of marketing material. REQUIREMENTS:
A minimum of 7 years’ experience in marketing with working with iGaming
Have bachelor’s degrees in either marketing, communication or business. (However, proven experience is significantly more important than formal education)
Understanding of traditional and emerging marketing channels
Excellent communication skills in English and Swedish (Both a must for this role)
Ability to think creatively and innovatively
Budget-management skills and proficiency
Analytical skills to forecast and identify trends and challenges
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
Confident and outgoing personality
Open-minded and team player that excels working and leading within a team
Excellent attention to detail
Organized and able to keep focus and structure in a role which grants freedom
Proficient in Microsoft Office suite, including word, excel, powerpoint and outlook
Good web etiquette as well as strong professional online and offline social skills
Ability to travel internationally
BENEFITS:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
Mar 19, 2020
Full time
Our client, an iGaming company which owns and operates a number of gambling brands, is looking for a Head of Marketing (Swedish Speaking)! Who are you? Whilst being a very organized and structured person with analytical abilities, you are equally passionate about performance marketing as you are with creating strong creatives and building brands. You are a generalist that understand that effectiveness in marketing comes with working with multiple KPIs, being able to work on short term and long term goals, agile to act on new opportunities and challenges as well ensuring we are always aligned on a long term strategy. You have been working within marketing the last 7 years on either client or agency side and have prior experience from the online gambling industry. As Head of Marketing, your responsibilities will include but not limited to:
Audit our current media strategy and -deals, and present recommendations for improvements/changes
Manage the marketing team, be their leader, mentor and coach to lift them in the spirit of them being able to deliver world-class business output
Actively work close with any agencies third-party partners of the company
Performance marketing
Actively take part in the development of new communications campaigns for all brands and their respective creative agencies
Responsible for all creation and production of assets for all channels of our campaigns. In line with planning, execution, follow up and reporting.
Co-ordinating marketing campaigns with CRM activities.
Working closely with design agencies and assisting with new product launches.
Prepares marketing reports by collecting, analyzing, and summarizing data
Supporting the in-house marketing and design team by coordinating and collating content
Strategy & planning
Actively involve yourself and the team in the overall campaign and marketing planning process.
Formulation & executing winning bought marketing strategies and short- to midterm plans per brand.
Continuous planning and optimization of our bought media, including reallocation and funds based on shifting business needs and/or performance within the media mix.
Staying on top of the calendar of sports and other local and global events, and proactively plan activations by brand.
Developing performance measures for the team and team members that support the company’s strategic direction and overarching KPI’s
Operations
Making sure that the state of the art tools (buying, tracking, reporting, etc.) are being used.
Establish and champion a test-evaluate-optimize mindset in the team, where a performance- and databased approach directs the creativity.
Maintain in-depth relations with key stakeholders across the company.
Support and provide input to the development of key creative assets, such as TVC/video/images, using internal and external resources.
Manage the development of creative assets that are used an on-going basis (banners, native ads, etc.)
People & Team management
Creating a highly dynamic, open and creative team spirit
Coaching and inspiring the team members to reach their full potential.
Leading by inspiration but not being afraid of micromanaging when required.
Third Parties
Managing external suppliers of creative content (creative agencies, production companies etc.)
Responsible for the day to day dialogue with our main agencies. Including Briefing, debriefing, budget and delivery on time and budget.
Managing external suppliers of tools and services related to the area.
Working Relationship You will be working in close collaboration with the Chief Marketing Officer owning the operational responsibility of all our brands and markets and working together with the CMO on the company’s strategies. You will have your own team and have the responsibility ensuring that we have enough resources to create world-class marketing. You will have a close working relationship with the Head of Design and a customer researcher and together handle everything from data and reporting to the production of marketing material. REQUIREMENTS:
A minimum of 7 years’ experience in marketing with working with iGaming
Have bachelor’s degrees in either marketing, communication or business. (However, proven experience is significantly more important than formal education)
Understanding of traditional and emerging marketing channels
Excellent communication skills in English and Swedish (Both a must for this role)
Ability to think creatively and innovatively
Budget-management skills and proficiency
Analytical skills to forecast and identify trends and challenges
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
Confident and outgoing personality
Open-minded and team player that excels working and leading within a team
Excellent attention to detail
Organized and able to keep focus and structure in a role which grants freedom
Proficient in Microsoft Office suite, including word, excel, powerpoint and outlook
Good web etiquette as well as strong professional online and offline social skills
Ability to travel internationally
BENEFITS:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk!
We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again.
As a Customer Care Travel Consultant with GDS , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe.
Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
Mar 29, 2020
Full time
Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk!
We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again.
As a Customer Care Travel Consultant with GDS , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe.
Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
Do you have a big interest and passion for sales and want to work for one of the worlds largest IT and software companies? Here is your chance!
About HPE
HPE helps their customers deploy technology to cut the time needed to make ideas for value. They transform nutrition, market and life. Most switch to a secure, cloud-enabled, mobile-friendly infrastructure. HPW makes IT environments more efficient, productive and safer. They do this through flexible solutions in a competitive market where one has to change and adapt to the market. HPE enables their customers to act quickly by delivering infrastructure that makes everyday life easier and faster for their customers.
Why move to Barcelona? Barcelona is a beautiful city located in the heart of Catalonia in Spain. Our customer has its offices 15 minutes from Camp Nou and a stone's throw from the beach! In Barcelona, you will work in a dynamic environment with many other Scandinavian colleges, while at the same time engulfing another type of culture. Barcelona is a beautiful city and is the capital of Catalonia in Spain. Barcelona is famous for its art and beautiful architecture, and of course football. Barcelona has 4.7 million inhabitants and has the 6th largest area in the EU. The city is located around both city life and beach life at the same time. This is one of many reasons that Barcelona has become very popular in recent years. It's also no secret that Barcelona is famous for its good nightlife and great shopping opportunities. The city simply offers everything and more than you wish!
The role in HPE
You will be responsible for the end-to-end technical design of the complete solution which address the customers’ business problems, needs, and opportunities, including both the company products and services plus all necessary third-party components (e.g. software, hardware, consulting). Is aligned to a single or small group of related solutions (such as cloud, big data, mobility, etc.) that are aligned with the company's corporate strategy. More insight to what you will be doing:
Applies advanced knowledge of company products and solutions as well as customers' business and technical environment
Monitors the account pipeline and nurtures active deals from opportunity to close. In addition, builds the pipeline by identifying missed or new opportunities within the account
Builds on existing customer relationship by designing end-to-end architecture for solutions aligned to the customer's business needs, within the specified scope and budget.
Tracks industry developments for specific domains by attending conferences and industry events, and monitoring social media
Qualifications
Bachelor’s degree in engineering or from technical university
3-5 years experience within Sales or IT
Passion for technology and sale
Previously experience from Customer Relations and Account Management
Knowledge and skills required
Demonstrates deep technical understanding of assigned solution set and knowledge of leading edge and emerging technologies.
Good knowledge of the company offerings, strategic initiatives, current trends, partner and competitor products and strategies within the assigned solution set.
Solid project management skills or experience with excellent analytical and problem solving skills
Excellent written and verbal communication skills in English and Danish
Demonstrates excellent consultative selling techniques, including active listening, framing, white boarding, storytelling etc.
Knowledge of company business and technical tools and standard CRM systems and tools
Strong business and financial acumen, with an understanding of functional responsibilities of various customer business roles.
The client offer
Global company with development opportunities
Fantastic corporate culture
Central New Offices in Barcelona
Offers on Spanish language courses
Lunch coupons every day
International business trips
Private health insurance
International work experience
Competitive salary
Does this sound like an amazing opportunity? Send your CV to ann.kathrine@nordicjobsworldwide.com or call +47 41272307
Mar 26, 2020
Permanent
Do you have a big interest and passion for sales and want to work for one of the worlds largest IT and software companies? Here is your chance!
About HPE
HPE helps their customers deploy technology to cut the time needed to make ideas for value. They transform nutrition, market and life. Most switch to a secure, cloud-enabled, mobile-friendly infrastructure. HPW makes IT environments more efficient, productive and safer. They do this through flexible solutions in a competitive market where one has to change and adapt to the market. HPE enables their customers to act quickly by delivering infrastructure that makes everyday life easier and faster for their customers.
Why move to Barcelona? Barcelona is a beautiful city located in the heart of Catalonia in Spain. Our customer has its offices 15 minutes from Camp Nou and a stone's throw from the beach! In Barcelona, you will work in a dynamic environment with many other Scandinavian colleges, while at the same time engulfing another type of culture. Barcelona is a beautiful city and is the capital of Catalonia in Spain. Barcelona is famous for its art and beautiful architecture, and of course football. Barcelona has 4.7 million inhabitants and has the 6th largest area in the EU. The city is located around both city life and beach life at the same time. This is one of many reasons that Barcelona has become very popular in recent years. It's also no secret that Barcelona is famous for its good nightlife and great shopping opportunities. The city simply offers everything and more than you wish!
The role in HPE
You will be responsible for the end-to-end technical design of the complete solution which address the customers’ business problems, needs, and opportunities, including both the company products and services plus all necessary third-party components (e.g. software, hardware, consulting). Is aligned to a single or small group of related solutions (such as cloud, big data, mobility, etc.) that are aligned with the company's corporate strategy. More insight to what you will be doing:
Applies advanced knowledge of company products and solutions as well as customers' business and technical environment
Monitors the account pipeline and nurtures active deals from opportunity to close. In addition, builds the pipeline by identifying missed or new opportunities within the account
Builds on existing customer relationship by designing end-to-end architecture for solutions aligned to the customer's business needs, within the specified scope and budget.
Tracks industry developments for specific domains by attending conferences and industry events, and monitoring social media
Qualifications
Bachelor’s degree in engineering or from technical university
3-5 years experience within Sales or IT
Passion for technology and sale
Previously experience from Customer Relations and Account Management
Knowledge and skills required
Demonstrates deep technical understanding of assigned solution set and knowledge of leading edge and emerging technologies.
Good knowledge of the company offerings, strategic initiatives, current trends, partner and competitor products and strategies within the assigned solution set.
Solid project management skills or experience with excellent analytical and problem solving skills
Excellent written and verbal communication skills in English and Danish
Demonstrates excellent consultative selling techniques, including active listening, framing, white boarding, storytelling etc.
Knowledge of company business and technical tools and standard CRM systems and tools
Strong business and financial acumen, with an understanding of functional responsibilities of various customer business roles.
The client offer
Global company with development opportunities
Fantastic corporate culture
Central New Offices in Barcelona
Offers on Spanish language courses
Lunch coupons every day
International business trips
Private health insurance
International work experience
Competitive salary
Does this sound like an amazing opportunity? Send your CV to ann.kathrine@nordicjobsworldwide.com or call +47 41272307
In this role, you will partner with an assigned portfolio of new clients in order to help them develop their first online advertising campaigns with the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards individual targets as well as be part of a larger onboarding team. Responsibilities
Serve as a trusted consultant with customers to onboard and develop PPC Campaigns
Detect and understand the customer's needs and objectives
Be responsible for increasing spend, upsell and sustainability
Handle a high volume of potential clients on a daily basis through phone calls
Requirements
Preferred Skills and Experience:
BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing or Communications can be a plus)
1-2 years of work experience in sales and/or online advertising
Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
Strong verbal and written communication skills to pitch on the phone and compose compelling proposals
Good time management skills and ability to organize their own day
Strong analytical skills
Client-focused, keen interest in customer interaction & ownership of business goals
A team player with ability to work in fast-paced and constantly evolving environment
Native/High level of Swedish and Danish
High level of English
Benefits:
3 weeks of intense introduction training and specific sales training. All training will be conducted in English and will take place during normal working hours.
On-going Certifications & Education
A permanent presence of coaches who will facilitate your personal and professional development
Bi-weekly, monthly or quarterly contests
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
Monthly salary with aggressive performance-based bonus
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Monday to Friday
Long Term Contract
Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
Mar 25, 2020
Fixed Term
In this role, you will partner with an assigned portfolio of new clients in order to help them develop their first online advertising campaigns with the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards individual targets as well as be part of a larger onboarding team. Responsibilities
Serve as a trusted consultant with customers to onboard and develop PPC Campaigns
Detect and understand the customer's needs and objectives
Be responsible for increasing spend, upsell and sustainability
Handle a high volume of potential clients on a daily basis through phone calls
Requirements
Preferred Skills and Experience:
BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing or Communications can be a plus)
1-2 years of work experience in sales and/or online advertising
Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
Strong verbal and written communication skills to pitch on the phone and compose compelling proposals
Good time management skills and ability to organize their own day
Strong analytical skills
Client-focused, keen interest in customer interaction & ownership of business goals
A team player with ability to work in fast-paced and constantly evolving environment
Native/High level of Swedish and Danish
High level of English
Benefits:
3 weeks of intense introduction training and specific sales training. All training will be conducted in English and will take place during normal working hours.
On-going Certifications & Education
A permanent presence of coaches who will facilitate your personal and professional development
Bi-weekly, monthly or quarterly contests
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
Monthly salary with aggressive performance-based bonus
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Monday to Friday
Long Term Contract
Office location surrounded by the sea (World Trade Center, Barcelona, Spain)
Job Description
We are looking for a highly organized individual to join our authentic client’s firm as a Project Coordinator. If you are motivated by client satisfaction and have experience in both digital and traditional marketing, then Ceek would like to hear from you!
What is expected of you?
Set project scopes and budgets
Collaborate with team members as necessary to meet project requirements
Be able to recognize critical issues and resolve them strategically
Handle, monitor and communicate project milestones and progress to ensure all projects are executed in a timely and budgetary manner
Manage schedules and workloads for the team
Maintain relationships and coordinate deliverables with external partners and suppliers
Develop and implement processes to increase efficiency and effectiveness
What are you expected to bring?
Highly organized
Be motivated and able to motivate and lead others
Work in an efficient manner
Some experience in marketing will be considered as an asset
What’s in it for you?
Working within a dynamic environment
Attractive salary
Mar 23, 2020
Full time
Job Description
We are looking for a highly organized individual to join our authentic client’s firm as a Project Coordinator. If you are motivated by client satisfaction and have experience in both digital and traditional marketing, then Ceek would like to hear from you!
What is expected of you?
Set project scopes and budgets
Collaborate with team members as necessary to meet project requirements
Be able to recognize critical issues and resolve them strategically
Handle, monitor and communicate project milestones and progress to ensure all projects are executed in a timely and budgetary manner
Manage schedules and workloads for the team
Maintain relationships and coordinate deliverables with external partners and suppliers
Develop and implement processes to increase efficiency and effectiveness
What are you expected to bring?
Highly organized
Be motivated and able to motivate and lead others
Work in an efficient manner
Some experience in marketing will be considered as an asset
What’s in it for you?
Working within a dynamic environment
Attractive salary
Job description: Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices. Key Responsibilities:
Assist the community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about products and community standards
Make well balanced decisions and personally driven to be an effective advocate for the community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for the community in supporting the mission of the platform to #ShipLove
Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce the platform’s Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry
Logs cases from customers into the customer relationship database
Tracks and follows cases to ensure that they have been closed in an efficient and timely manner
Provides and maintains strong, professional relationship with all customers and shows empathy at all times
Follows Contact Centre procedures and ensures availability to take calls/chats, adopting the handling procedure and AUX code guidelines
Works effectively as part of a team, developing effective and supportive relationships with colleagues and management
Provides feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved
Is positive and proactive and has a desire for positive improvement in quality
Takes on board feedback and adapts skills accordingly
Follows and applies regulation regarding Personal Data Confidentiality
Other duties as assigned
Mar 22, 2020
Full time
Job description: Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices. Key Responsibilities:
Assist the community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about products and community standards
Make well balanced decisions and personally driven to be an effective advocate for the community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for the community in supporting the mission of the platform to #ShipLove
Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce the platform’s Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry
Logs cases from customers into the customer relationship database
Tracks and follows cases to ensure that they have been closed in an efficient and timely manner
Provides and maintains strong, professional relationship with all customers and shows empathy at all times
Follows Contact Centre procedures and ensures availability to take calls/chats, adopting the handling procedure and AUX code guidelines
Works effectively as part of a team, developing effective and supportive relationships with colleagues and management
Provides feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved
Is positive and proactive and has a desire for positive improvement in quality
Takes on board feedback and adapts skills accordingly
Follows and applies regulation regarding Personal Data Confidentiality
Other duties as assigned
Job description: We are looking for a dynamic, hands-on individuals who get a deep satisfaction only when a Customer is happy and returns once and again. As a Customer Support Agent , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. You will showcase excellent communication, relationship, and problem-solving skills. You should also act proactively to address clients’ needs and facilitate the booking process end-to-end, ensuring high customer satisfaction under any circumstances, maintaining our existing company-client relationships at a 7 Star satisfaction standard. You will need to:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements
Good communicator: proficient communication skills in English, and ideally in other EU languages.
Proven experience going above and beyond to provide an amazing service that delights customers, ideally within a travel agency managing a high volume of requests without impacting high quality.
Deep experience using ticketing tools or any similar software is a plus.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver at your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Availability to work during the afternoon shifts for the first 6 months (from 14:00 to 22:30 pm and from 14:30 pm to 23:00), 3 weeks within those 6 months must be done during the night shifts (from 11 pm to 7 am)
Weekends and night shifts are compensated.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
You are used and open to get and give constructive feedback.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation.
6 months temp contract + conversion to permanent contract
Coffee and beverages, fresh fruit and other breakfast stuff provided.
A fun, fast-paced experience that will allow you to grow as a professional.
This position requires being based in Barcelona.
English is the official language at the office.
Mar 22, 2020
Full time
Job description: We are looking for a dynamic, hands-on individuals who get a deep satisfaction only when a Customer is happy and returns once and again. As a Customer Support Agent , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. You will showcase excellent communication, relationship, and problem-solving skills. You should also act proactively to address clients’ needs and facilitate the booking process end-to-end, ensuring high customer satisfaction under any circumstances, maintaining our existing company-client relationships at a 7 Star satisfaction standard. You will need to:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements
Good communicator: proficient communication skills in English, and ideally in other EU languages.
Proven experience going above and beyond to provide an amazing service that delights customers, ideally within a travel agency managing a high volume of requests without impacting high quality.
Deep experience using ticketing tools or any similar software is a plus.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver at your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Availability to work during the afternoon shifts for the first 6 months (from 14:00 to 22:30 pm and from 14:30 pm to 23:00), 3 weeks within those 6 months must be done during the night shifts (from 11 pm to 7 am)
Weekends and night shifts are compensated.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
You are used and open to get and give constructive feedback.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation.
6 months temp contract + conversion to permanent contract
Coffee and beverages, fresh fruit and other breakfast stuff provided.
A fun, fast-paced experience that will allow you to grow as a professional.
This position requires being based in Barcelona.
English is the official language at the office.
Job description: Profile:
A peoples’ person with a flair for sales and a natural aptitude for negotiation
A good communicator of ideas who thrives in an environment where freedom and responsibility are widely at large and where argument is king
Entrepreneurial, self-motivated and driven who is results-oriented and takes pride in delivering top results
A fluent user of Maltese and English with strong interpersonal and organisational skills
Job Outline: Reporting to the Chief Commercial Officer you will:
Identify and pursue sales opportunities and exceed annual sales targets
Manage a portfolio of key accounts assigned to you, including developing, expanding and nurturing existing customer relations
Liaise with internal departments to ensure timely service delivery and unmatched customer experience
Interact and liaise with suppliers to provide best affiliate service and competitive pricing to customers
Coordinate customer requirements in line with business operations, develop and negotiate contracts
Mar 22, 2020
Full time
Job description: Profile:
A peoples’ person with a flair for sales and a natural aptitude for negotiation
A good communicator of ideas who thrives in an environment where freedom and responsibility are widely at large and where argument is king
Entrepreneurial, self-motivated and driven who is results-oriented and takes pride in delivering top results
A fluent user of Maltese and English with strong interpersonal and organisational skills
Job Outline: Reporting to the Chief Commercial Officer you will:
Identify and pursue sales opportunities and exceed annual sales targets
Manage a portfolio of key accounts assigned to you, including developing, expanding and nurturing existing customer relations
Liaise with internal departments to ensure timely service delivery and unmatched customer experience
Interact and liaise with suppliers to provide best affiliate service and competitive pricing to customers
Coordinate customer requirements in line with business operations, develop and negotiate contracts
The Client Our client, working in the Business Services Sector is looking for Installers to join their growing, dynamic team Main Duties
Assemble, install, commission, test, fault-finding and conduct repairs and planned maintenance on various projects, system components and/or systems as instructed, conducted in accordance with company requirements
Ensure that the required supplies of parts, materials, tools and equipment required to complete the task assigned are available
Perform manual work for all phases of projects by diligently following instructions and specifications while ensuring that work is done on schedule
Prepare the site for work, including the movement of ladders and scaffolding by using hand tools, power tools and other equipment as required
Transport tools, equipment and supplies for the purpose of ensuring the availability of materials required on job sites
Ensure that job sites are cleared at the end of duty by collecting all company tools and materials
Maintain well the assigned company equipment and tools in good condition and in a safe operating condition
Assist and work with subcontractors or client representatives by ensuring that all tasks are completed correctly and safely
Professional representation of the Company at all times including: wearing a clean, company provided uniform and PPE daily, maintain well grooming and personal hygiene habits, maintain effective communication with customers and coworkers
Attend any training provided by the Company and sit for the respective assessments accordingly
Any other duties as may be necessary from time to time
Requirements
Excellent written and oral proficiency in both English and Maltese
Possession of a valid driving licence
Strong proficiency with hand-held electronic devices
Ability to apprehend and produce proper interpretation of site plans, drawings and designs
Capability to handle power tools, to follow basic technical instructions
Able to work at heights and in confined spaces
All candidates MUST be eligible to work in the EU
Mar 22, 2020
Full time
The Client Our client, working in the Business Services Sector is looking for Installers to join their growing, dynamic team Main Duties
Assemble, install, commission, test, fault-finding and conduct repairs and planned maintenance on various projects, system components and/or systems as instructed, conducted in accordance with company requirements
Ensure that the required supplies of parts, materials, tools and equipment required to complete the task assigned are available
Perform manual work for all phases of projects by diligently following instructions and specifications while ensuring that work is done on schedule
Prepare the site for work, including the movement of ladders and scaffolding by using hand tools, power tools and other equipment as required
Transport tools, equipment and supplies for the purpose of ensuring the availability of materials required on job sites
Ensure that job sites are cleared at the end of duty by collecting all company tools and materials
Maintain well the assigned company equipment and tools in good condition and in a safe operating condition
Assist and work with subcontractors or client representatives by ensuring that all tasks are completed correctly and safely
Professional representation of the Company at all times including: wearing a clean, company provided uniform and PPE daily, maintain well grooming and personal hygiene habits, maintain effective communication with customers and coworkers
Attend any training provided by the Company and sit for the respective assessments accordingly
Any other duties as may be necessary from time to time
Requirements
Excellent written and oral proficiency in both English and Maltese
Possession of a valid driving licence
Strong proficiency with hand-held electronic devices
Ability to apprehend and produce proper interpretation of site plans, drawings and designs
Capability to handle power tools, to follow basic technical instructions
Able to work at heights and in confined spaces
All candidates MUST be eligible to work in the EU
The Client Our client, working in the Business Services Sector is looking for a Technicians to join their growing, dynamic team Main Duties
Attend to, diagnose, and repair faults that may arise on commercial fire and security systems
Install, configure and maintain application and systems software and hardware (where necessary)
Perform client site evaluations to provide listings of equipment necessary for new installations or extensions to existing systems. This will include correct and complete filling of relevant Company forms and the provision of site sketches to indicate site placement
Test of or/and participate in new product development programs or systems acquired by the Company prior to placement on the Market
Hand over any system to the client upon commissioning of the installation, by ensuring that client has understood the user operation of the system, obtaining client’s endorsement on the completely and correctly filled in Job Report
Requirements
Methodically good with Extra Low Voltage systems.
Able to work independently or as part of a team
Flexible and responsive to challenges.
Strong written and verbal English communication skills
Valid driving license
Clean police conduct
All candidates MUST be eligible to work in the EU
Mar 22, 2020
Full time
The Client Our client, working in the Business Services Sector is looking for a Technicians to join their growing, dynamic team Main Duties
Attend to, diagnose, and repair faults that may arise on commercial fire and security systems
Install, configure and maintain application and systems software and hardware (where necessary)
Perform client site evaluations to provide listings of equipment necessary for new installations or extensions to existing systems. This will include correct and complete filling of relevant Company forms and the provision of site sketches to indicate site placement
Test of or/and participate in new product development programs or systems acquired by the Company prior to placement on the Market
Hand over any system to the client upon commissioning of the installation, by ensuring that client has understood the user operation of the system, obtaining client’s endorsement on the completely and correctly filled in Job Report
Requirements
Methodically good with Extra Low Voltage systems.
Able to work independently or as part of a team
Flexible and responsive to challenges.
Strong written and verbal English communication skills
Valid driving license
Clean police conduct
All candidates MUST be eligible to work in the EU
Job Description
We are currently on the lookout for a Corporate Office Assistant to join one of Malta’s most reputable groups. If you have experience in a similar role and advanced presentation and communication skills, Ceek would like to hear from you!
What is expected of you?
Prepare business analysis and reports
Attend meetings to keep minutes and ensuring follow up action.
Prepare presentations using MS Powerpoint, MS Excel and other suitable software
Prepare Board papers and reports;
Monitor the organisations risk and compliance functions;
Build positive and effective working relationships with various stakeholders.
What are you expected to bring?
An academic qualification / degree in accounting, finance or similar
Minimum of 3 years experience in a similar role or an advisory role with a Corporate Services firm
Effective use of Microsoft Office
Strong analytical and problem-solving skills
What's in it for you?
Competitive Salary
Dynamic working environment
Mar 18, 2020
Full time
Job Description
We are currently on the lookout for a Corporate Office Assistant to join one of Malta’s most reputable groups. If you have experience in a similar role and advanced presentation and communication skills, Ceek would like to hear from you!
What is expected of you?
Prepare business analysis and reports
Attend meetings to keep minutes and ensuring follow up action.
Prepare presentations using MS Powerpoint, MS Excel and other suitable software
Prepare Board papers and reports;
Monitor the organisations risk and compliance functions;
Build positive and effective working relationships with various stakeholders.
What are you expected to bring?
An academic qualification / degree in accounting, finance or similar
Minimum of 3 years experience in a similar role or an advisory role with a Corporate Services firm
Effective use of Microsoft Office
Strong analytical and problem-solving skills
What's in it for you?
Competitive Salary
Dynamic working environment
Nicholls Moisa is looking to recruit a Corporate Administrator on behalf of an international investments company, to join their team in Malta. With a client list spread across over 80 countries, our client has the in-country expertise and knowledge to help businesses increase and function both within and beyond their home markets.
The purpose of this role is to manage and support the delivery of a range of Corporate Secretarial services and legal services to clients. The successful candidate will have responsibility for a portfolio of clients and will act as their primary day to day contact for all Corporate Secretarial requirements as well as be part of a team that delivers high quality services for their clients.
Key Responsibilities
Support the company’s clients with all matters of corporate administration.
Day-to-day communication with local authorities such as Registrar of Companies, Tax authorities and Bank.
Up keeping of corporate files, KYC and other annual Compliance matters.
Dossier management as well as electronic registration, support and administration of company and clients.
Drafting corporate documents, arrange for their execution and filing, review agreements if required in the course of outsourced services to clients.
Handling, coordinating liquidations and strike offs of client companies, liaison with the liquidator and other relevant authorities.
Coordinating client projects including the ability to cascade, escalate and implement decisions.
Establishing and maintaining relationships with clients.
Working closely with clients to build embed robust compliance and governance systems, processes and controls, in accordance with relevant regulation and best practice. This includes drafting and ensuring clients’ adherence to various governance policies.
Full board/committee support services to clients including attending and minuting meetings if required.
Keeping up to date on changes in the legislation, regulation and best practice.
Participating in events on behalf of the company as required.
Taking on other responsibilities as may be required by the employer.
Key knowledge and experience
3 years+ Professional experience in the administrative services field, fiduciary field, legal corporate/company field, with international orientation.
University Degree of Business Administration, Legal studies or relevant field would be advantageous.
Previous contacts with the Registrar of Companies.
Good IT skills (Word, Excel, Powerpoint).
Strong flexible team player who is willing to take responsibility.
Ability to meet deadlines and deal with complicated scenarios.
Excellent organisational, multitasking and communication skills.
Fluent in both written and spoken English.
Send your CV on naomi@nichollmoisa.com to apply for this position.
Mar 16, 2020
Full time
Nicholls Moisa is looking to recruit a Corporate Administrator on behalf of an international investments company, to join their team in Malta. With a client list spread across over 80 countries, our client has the in-country expertise and knowledge to help businesses increase and function both within and beyond their home markets.
The purpose of this role is to manage and support the delivery of a range of Corporate Secretarial services and legal services to clients. The successful candidate will have responsibility for a portfolio of clients and will act as their primary day to day contact for all Corporate Secretarial requirements as well as be part of a team that delivers high quality services for their clients.
Key Responsibilities
Support the company’s clients with all matters of corporate administration.
Day-to-day communication with local authorities such as Registrar of Companies, Tax authorities and Bank.
Up keeping of corporate files, KYC and other annual Compliance matters.
Dossier management as well as electronic registration, support and administration of company and clients.
Drafting corporate documents, arrange for their execution and filing, review agreements if required in the course of outsourced services to clients.
Handling, coordinating liquidations and strike offs of client companies, liaison with the liquidator and other relevant authorities.
Coordinating client projects including the ability to cascade, escalate and implement decisions.
Establishing and maintaining relationships with clients.
Working closely with clients to build embed robust compliance and governance systems, processes and controls, in accordance with relevant regulation and best practice. This includes drafting and ensuring clients’ adherence to various governance policies.
Full board/committee support services to clients including attending and minuting meetings if required.
Keeping up to date on changes in the legislation, regulation and best practice.
Participating in events on behalf of the company as required.
Taking on other responsibilities as may be required by the employer.
Key knowledge and experience
3 years+ Professional experience in the administrative services field, fiduciary field, legal corporate/company field, with international orientation.
University Degree of Business Administration, Legal studies or relevant field would be advantageous.
Previous contacts with the Registrar of Companies.
Good IT skills (Word, Excel, Powerpoint).
Strong flexible team player who is willing to take responsibility.
Ability to meet deadlines and deal with complicated scenarios.
Excellent organisational, multitasking and communication skills.
Fluent in both written and spoken English.
Send your CV on naomi@nichollmoisa.com to apply for this position.
Our client, a leading sportsbook and casino based in Northern Europe are looking for a SEO Specialist to work within their Sportsbook Marketing team. You’ll be responsible for driving traffic to their sites and improving conversion rates by analysing, reviewing, and implementing changes to the websites. You’ll work with key stakeholders to provide optimisations, technical SEO maintenance and strategic insight, growing Domain and Page Authority.
You’ll be responsible for:
Working on organic growth initiatives across multiple teams in a fast-paced environment
Optimising on-page content and internal link architecture for head terms
Implementing long tail keyword research and categorisation
Overseeing new content generation initiatives for relevant long tail queries
Conducting backlink analysis of our site and our competitors to find new link opportunities and monitor link quality
Providing target terms, anchor text and landing pages for off-domain content to drive Page Authority to key pages
Identifying and managing crawl errors, sitemaps, site speed issues and any other technical issues affecting rankings
SERP analysis on head terms
Reporting regularly on SEO KPIs, including Ranking, Traffic, CTR, Conversion, and CPA
Skills:
Knowledge of SEO best practices, in particular avoiding algorithmic penalties.
2+ years of experience as a SEO specialist and a strong engineering background
Experience implementing content-focused and technical SEO tactics
Deep understanding of keyword difficulty and relevance, as well as link popularity and its SEO relevance
Knowledge of various technologies and web design principles and their effect on SEO
Comfort collaborating with both developers and marketers to accomplish SEO objectives and product specifications
Extensive experience with software for data, tracking, and analytics, including SEMRush and/or Moz Pro, Google Analytics, Google Webmaster Tools, Google Keyword Planner, Google PageSpeed Insights, advanced Excel, etc.
Attributes:
You’ll excel at working as part of a team but will also be able to work autonomously, solving problems by utilising your strong analytical skills and eye for detail, ensuring complete accuracy at all times.
As a self-starter, you will be enthusiastic about learning new tools and techniques and proactively ensure you stay updated on industry developments, striving to improve our sites with innovative solutions.
Your communication skills will enable you to interact with stakeholders at all levels and you’ll be confident contributing creative and innovative ideas, always looking to continuously improve the products and projects you work on.
Mar 16, 2020
Full time
Our client, a leading sportsbook and casino based in Northern Europe are looking for a SEO Specialist to work within their Sportsbook Marketing team. You’ll be responsible for driving traffic to their sites and improving conversion rates by analysing, reviewing, and implementing changes to the websites. You’ll work with key stakeholders to provide optimisations, technical SEO maintenance and strategic insight, growing Domain and Page Authority.
You’ll be responsible for:
Working on organic growth initiatives across multiple teams in a fast-paced environment
Optimising on-page content and internal link architecture for head terms
Implementing long tail keyword research and categorisation
Overseeing new content generation initiatives for relevant long tail queries
Conducting backlink analysis of our site and our competitors to find new link opportunities and monitor link quality
Providing target terms, anchor text and landing pages for off-domain content to drive Page Authority to key pages
Identifying and managing crawl errors, sitemaps, site speed issues and any other technical issues affecting rankings
SERP analysis on head terms
Reporting regularly on SEO KPIs, including Ranking, Traffic, CTR, Conversion, and CPA
Skills:
Knowledge of SEO best practices, in particular avoiding algorithmic penalties.
2+ years of experience as a SEO specialist and a strong engineering background
Experience implementing content-focused and technical SEO tactics
Deep understanding of keyword difficulty and relevance, as well as link popularity and its SEO relevance
Knowledge of various technologies and web design principles and their effect on SEO
Comfort collaborating with both developers and marketers to accomplish SEO objectives and product specifications
Extensive experience with software for data, tracking, and analytics, including SEMRush and/or Moz Pro, Google Analytics, Google Webmaster Tools, Google Keyword Planner, Google PageSpeed Insights, advanced Excel, etc.
Attributes:
You’ll excel at working as part of a team but will also be able to work autonomously, solving problems by utilising your strong analytical skills and eye for detail, ensuring complete accuracy at all times.
As a self-starter, you will be enthusiastic about learning new tools and techniques and proactively ensure you stay updated on industry developments, striving to improve our sites with innovative solutions.
Your communication skills will enable you to interact with stakeholders at all levels and you’ll be confident contributing creative and innovative ideas, always looking to continuously improve the products and projects you work on.
Responsibilities:
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that client accounts are opened according to the client’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company’s I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat);
Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
Communication and close cooperation with country co-ordinators and other departments;
Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
Other related ad hoc duties that may be assigned from time to time.
Requirements:
In possession of a University degree
Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons
Mar 09, 2020
Full time
Responsibilities:
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that client accounts are opened according to the client’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company’s I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat);
Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
Communication and close cooperation with country co-ordinators and other departments;
Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
Other related ad hoc duties that may be assigned from time to time.
Requirements:
In possession of a University degree
Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Able to read, write and speak fluent German
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
Mar 09, 2020
Full time
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Able to read, write and speak fluent German
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. • Being multitasking and adapting to a very dynamic environment. • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. • Establish and maintain effective collaboration with client’s partners. • Be able to maintain a constructive state of mind even in difficult situations.
Requirements: • Fluency in written and spoken Dutch and English. • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. • Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones • Communication - Excellent verbal and written communication. • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. • Availability - Flexibility - Work in rotary schedule.
Desired criteria: • Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. • You are passionate, • You have excellent oral and written communication skills.
• You want to deliver excellent customer service, • You pay attention to detail, • You are creative, • You can work in a work environment with short delays and high volume. • Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
Mar 04, 2020
Full time
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. • Being multitasking and adapting to a very dynamic environment. • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. • Establish and maintain effective collaboration with client’s partners. • Be able to maintain a constructive state of mind even in difficult situations.
Requirements: • Fluency in written and spoken Dutch and English. • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. • Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones • Communication - Excellent verbal and written communication. • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. • Availability - Flexibility - Work in rotary schedule.
Desired criteria: • Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. • You are passionate, • You have excellent oral and written communication skills.
• You want to deliver excellent customer service, • You pay attention to detail, • You are creative, • You can work in a work environment with short delays and high volume. • Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
Are you an Assistant looking for an exciting opportunity in a fun, fast paced environment? Keep reading! A global boutique PR and Marketing company based in Cape Town , who are all about passion and creativity are looking for an Assistant to CEO to join their team. If you have excellent copywriting skills and a great sense of humour, this job could be perfect for you!
Your key job responsibilities as the Assistant to CEO in Cape Town will include:
Arranging travel, visas and accommodation
Screening phone calls, inquiries and requests, and handling them when appropriate
Meeting and greeting visitors at all levels of seniority
Organizing and maintaining diaries and making appointments
Dealing with incoming calls, emails, texts and post, often corresponding on behalf of the employer
Taking minutes; producing documents, briefing papers, reports and presentations
Organizing and attending meetings and ensuring the employer is well prepared for meetings
Liaising with clients, suppliers and other staff
Requirements for this Assistant to CEO job in Cape Town :
2 years’ experience minimum
Not live further than Milnerton
Must be extremely well organized, presentable, flexible, proactive, warm, resourceful and efficient
A high level of professionalism and confidentiality/discretion is crucial for this role
Excellent copywriting abilities
Strong decision-making ability and good sense of humour are equally important
Mar 02, 2020
Full time
Are you an Assistant looking for an exciting opportunity in a fun, fast paced environment? Keep reading! A global boutique PR and Marketing company based in Cape Town , who are all about passion and creativity are looking for an Assistant to CEO to join their team. If you have excellent copywriting skills and a great sense of humour, this job could be perfect for you!
Your key job responsibilities as the Assistant to CEO in Cape Town will include:
Arranging travel, visas and accommodation
Screening phone calls, inquiries and requests, and handling them when appropriate
Meeting and greeting visitors at all levels of seniority
Organizing and maintaining diaries and making appointments
Dealing with incoming calls, emails, texts and post, often corresponding on behalf of the employer
Taking minutes; producing documents, briefing papers, reports and presentations
Organizing and attending meetings and ensuring the employer is well prepared for meetings
Liaising with clients, suppliers and other staff
Requirements for this Assistant to CEO job in Cape Town :
2 years’ experience minimum
Not live further than Milnerton
Must be extremely well organized, presentable, flexible, proactive, warm, resourceful and efficient
A high level of professionalism and confidentiality/discretion is crucial for this role
Excellent copywriting abilities
Strong decision-making ability and good sense of humour are equally important
