1,551 Customer Service Jobs jobs

Due to continuous expansion we currently seek for a dynamic individual to assume the role of Head of Back Office. Duties and Responsibilities • Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support. • Responsible for monitoring all client funds (Deposits & Withdrawals) • Be able to lead the customer’s onboarding process • Responsible for KYC verification for potential and existing clients • Responsible for recruitment, training, assign, schedule, coach, counsel and employees’ discipline • Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers daily inquires and problems. • Identify and address problems and opportunities for the company. • Support on regulation requirements determined by compliance officer Key Requirements • Bachelor’s Degree in...

We are a new international betting company growing at a very fast pace and aiming to be an industry leader in sportsbook and casino. We are currently building our team in Limassol, and we are looking for 2nd line Customer Support Agents to join us! The purpose of the 2nd line Customer Service Agent is to ensure that the all CS teams across countries provide exceptional service by coaching, mentoring and delivering daily support to new and existing Customer Service Agents in the different Service Centre and to handle queries raised by VIP customers to deliver the best customer service and experience possible. Role: To provide support to 1st Line CS employees in order to solve customers’ queries; To provide customer support to our VIP players in order to deliver a world class customer service and experience; To be in relation with providers and other departments in order to solve customers queries and issues raised by 1st line support; To provide ongoing...

The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.   Responsibilities: Actively seek new sales by executing appointed strategies and instructions; Adhering to the team’s sales targets and deadlines; Collaborate with the Sales team members to constantly improve process efficiency and overall results; Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures; Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information; Responding to any customer queries via email, SMS and phone; Provide an excellent customer experience; Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction; Ensure adherence to the Bank’s Code of Ethics and related policies; Involvement in production of Sales reports; Involvement in training...

Our client is looking for German Advisors for a leading credit card provider, with the client being one of the leading international credit card and financial services companies.   Responsibilities: Provide support to one of the most renowned American financial companies Being a part of a specialized team in customer’s requests through written and phone communication Offering solutions to customers that need assistance with financial and credit card services Internal growing opportunities based on performance Starting on remote basis and eventually moving to the offices   Requirements: Remote work requires a high-speed Internet Service with a basic landline telephone service High customer and service orientation. Rational and analytical thinking. Native level of spoken + written German. Ability to multi-task. Secure PC handling and high technical affinity. For non-EU applicants, a valid work permit is required...

Responsibilities: We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client. Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.) Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.) Outbound support (e.g. related Smart Mobility or e-Performance Services) Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)   Requirements: German native or advanced level English advanced level (minimum C1) No employment termination due to just cause in work history Knowledgeable in Windows based and Microsoft Office Applications...

German speaking Customer Service Agent Lisbon/ Porto, Portugal Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...

Dutch speaking Customer Care Agent Berlin, Germany Our client is looking for a Dutch speaking Customer Care Agent to join their growing Team based in Berlin, Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support. Ensure quality by enforcing standard policies and procedures. Profile: Excellent Dutch language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.

Our client is currently looking for a Italian speaking Customer Support Agent to join their growing team in Athens, Greece. Responsibilities: Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements: Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Italian and English. Be capable of handling stressful situations and demanding clients.

Customer Support Role for Apple Products.  Training is provided and working hours are from 09:00am to 09:00pm Monday to Sunday rotating shift. 

Dutch speaking Customer Service Agent Lisbon/ Oporto, Portugal Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...

Hebrew speaking Customer Service Agent Lisbon, Portugal Our client in sunny Lisbon is looking for a Hebrew speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Hebrew. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken Hebrew...

German speaking Customer Service Agent Lisbon/ Porto, Portugal Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...

Finnish speaking Customer Care Agent Berlin, Germany Our client is looking for a Finnish speaking Customer Care Agent to join their growing Team based in Berlin – Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support Ensure quality by enforcing standard policies and procedures. Profile: Excellent Finnish language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.

Danish speaking Customer Care Agent Berlin, Germany Our client is looking for a Danish speaking Customer Care Agent to join their growing Team based in Berlin – Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support • ensure quality by enforcing standard policies and procedures. Profile: Excellent Danish language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.

As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis. Responsibilities • Create an inspiring team environment with an open communication culture • Set clear team goals • Delegate tasks and set deadlines • Oversee day-to-day operation • Motivate team members • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Respond to general queries from customers, clients and team members • Develop action plans to optimize performance and drive continuous improvement Requirements • Degree in Management or training in team leading is a plus • Experience in a call center environment preferred • Experience in a leadership role within a chat team required • Banking or financial industry experience • Excellent PC skills, especially MS Excel • Fluent in Italian language especially written...

This is not the typical call center job. If you are looking for an international experience in a sunny country, this is the right opportunity for you! We are looking for German speakers for a exciting project in Athens. Requirements: - Native or near native of German language - Previous experience in Customer Service - Positive attitude - Willingness to learn - Ability to work under pressure Responsibilities: - Providing support for the German market via email and chat - Handling complains and providing information to customers - Working closely with other departments Benefits: - Indefinite contract - Constant training provided since day 1 (fully paid) - Meal vouchers - Bonuses based on performance - Career progression, appraisals every month

We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client. Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)  Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.) Outbound support (e.g. related Smart Mobility or e-Performance Services)  Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)  Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)   What you need to have German native/ advanced level English advanced level (minimum C1) No employment termination due to just cause in work history Knowledgeable in Windows based and Microsoft Office Applications Secure handling of...

Responsibilities: • Identify and assess customer’s need to achieve satisfaction. • Handle and resolve client’s problems via phone, chatting and emails. • Provide accurate and valid information by using the right tools. • Communicate clearly and gently with all consumers. • Follow communication procedures, guidelines and policies. Requirements: • Have developed communication and soft skills. • Have advanced Tech skills. • Native level in the required language, fluent level of English. • Be capable of handling stressful situations and demanding clients.

Responsibilities: • Identify and assess customer’s need to achieve satisfaction. • Handle and resolve client’s problems via phone, chatting and emails. • Provide accurate and valid information by using the right tools. • Communicate clearly and gently with all consumers. • Follow communication procedures, guidelines and policies. Requirements: • Have developed communication and soft skills. • Have advanced Tech skills. • Native level in the required language, fluent level of English. • Be capable of handling stressful situations and demanding clients.

Our client is looking for a Customer Support agent – Japan to assist our clients Japanese speaking players across a multi-brand platform! Your responsibilities will include: Assisting our players via chat and e-mail Providing WOW experience to our players Maintaining customer focus and responding to customer queries in accordance to company guidelines Supporting and guiding customers with all requests and escalating and following up where necessary Promoting the companies values and products Ensuring a professional working relationships with customers and colleagues Requirements: Previous experience in customer service or similar position A team player with a positive attitude Good communication and IT-skills Fluency in Japanese (Native) and excellent English communication skills, both written and spoken Flexible approach to work and ability to work shift including weekends and public holidays