German speaking Customer Service Agent Lisbon/ Porto, Portugal
Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...
May 28, 2020
Full time
German speaking Customer Service Agent Lisbon/ Porto, Portugal
Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...
Dutch speaking Customer Care Agent Berlin, Germany Our client is looking for a Dutch speaking Customer Care Agent to join their growing Team based in Berlin, Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support. Ensure quality by enforcing standard policies and procedures. Profile: Excellent Dutch language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.
May 28, 2020
Full time
Dutch speaking Customer Care Agent Berlin, Germany Our client is looking for a Dutch speaking Customer Care Agent to join their growing Team based in Berlin, Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support. Ensure quality by enforcing standard policies and procedures. Profile: Excellent Dutch language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.
German speaking Travel Adviser Brno, Czech Republic
Responsibilities: The Customer Service Consultants are the primary contact for our customers They answer questions regarding the flight reservations, cancellations and online check in via phone The calls are handled in German and English Requirements: Fluent knowledge of both the German and English language Good communication skills Flexibility and stress tolerance Spirit and eagerness to learn new skills Good PC skills
May 28, 2020
Full time
German speaking Travel Adviser Brno, Czech Republic
Responsibilities: The Customer Service Consultants are the primary contact for our customers They answer questions regarding the flight reservations, cancellations and online check in via phone The calls are handled in German and English Requirements: Fluent knowledge of both the German and English language Good communication skills Flexibility and stress tolerance Spirit and eagerness to learn new skills Good PC skills
Our client is currently looking for a Italian speaking Customer Support Agent to join their growing team in Athens, Greece.
Responsibilities:
Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements:
Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Italian and English. Be capable of handling stressful situations and demanding clients.
May 28, 2020
Full time
Our client is currently looking for a Italian speaking Customer Support Agent to join their growing team in Athens, Greece.
Responsibilities:
Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements:
Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Italian and English. Be capable of handling stressful situations and demanding clients.
Dutch speaking Customer Service Agent Lisbon/ Oporto, Portugal
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...
May 26, 2020
Full time
Dutch speaking Customer Service Agent Lisbon/ Oporto, Portugal
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...
Hebrew speaking Customer Service Agent Lisbon, Portugal
Our client in sunny Lisbon is looking for a Hebrew speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Hebrew. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken Hebrew...
May 26, 2020
Full time
Hebrew speaking Customer Service Agent Lisbon, Portugal
Our client in sunny Lisbon is looking for a Hebrew speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Hebrew. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken Hebrew...
German speaking Customer Service Agent Lisbon/ Porto, Portugal
Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...
May 26, 2020
Full time
German speaking Customer Service Agent Lisbon/ Porto, Portugal
Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken...
Finnish speaking Customer Care Agent Berlin, Germany Our client is looking for a Finnish speaking Customer Care Agent to join their growing Team based in Berlin – Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support Ensure quality by enforcing standard policies and procedures. Profile: Excellent Finnish language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.
May 26, 2020
Full time
Finnish speaking Customer Care Agent Berlin, Germany Our client is looking for a Finnish speaking Customer Care Agent to join their growing Team based in Berlin – Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support Ensure quality by enforcing standard policies and procedures. Profile: Excellent Finnish language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.
Danish speaking Customer Care Agent Berlin, Germany Our client is looking for a Danish speaking Customer Care Agent to join their growing Team based in Berlin – Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support • ensure quality by enforcing standard policies and procedures. Profile: Excellent Danish language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.
May 26, 2020
Full time
Danish speaking Customer Care Agent Berlin, Germany Our client is looking for a Danish speaking Customer Care Agent to join their growing Team based in Berlin – Germany. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users. More information about the role: An interesting and exciting job in a growing and innovative sector. Backoffice (non-voice) support • ensure quality by enforcing standard policies and procedures. Profile: Excellent Danish language skills on native speaker level. Additionally good English language skills. High attention to detail. Flexibility and team spirit. Problem solving skills and the ability to take ownership of queries. Experience of using the internet and social networks.
As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis. Responsibilities • Create an inspiring team environment with an open communication culture • Set clear team goals • Delegate tasks and set deadlines • Oversee day-to-day operation • Motivate team members • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Respond to general queries from customers, clients and team members • Develop action plans to optimize performance and drive continuous improvement Requirements • Degree in Management or training in team leading is a plus • Experience in a call center environment preferred • Experience in a leadership role within a chat team required • Banking or financial industry experience • Excellent PC skills, especially MS Excel • Fluent in Italian language especially written...
May 26, 2020
Full time
As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis. Responsibilities • Create an inspiring team environment with an open communication culture • Set clear team goals • Delegate tasks and set deadlines • Oversee day-to-day operation • Motivate team members • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Respond to general queries from customers, clients and team members • Develop action plans to optimize performance and drive continuous improvement Requirements • Degree in Management or training in team leading is a plus • Experience in a call center environment preferred • Experience in a leadership role within a chat team required • Banking or financial industry experience • Excellent PC skills, especially MS Excel • Fluent in Italian language especially written...
This is not the typical call center job. If you are looking for an international experience in a sunny country, this is the right opportunity for you! We are looking for German speakers for a exciting project in Athens.
Requirements:
- Native or near native of German language - Previous experience in Customer Service - Positive attitude - Willingness to learn - Ability to work under pressure
Responsibilities:
- Providing support for the German market via email and chat - Handling complains and providing information to customers - Working closely with other departments
Benefits:
- Indefinite contract - Constant training provided since day 1 (fully paid) - Meal vouchers - Bonuses based on performance - Career progression, appraisals every month
May 26, 2020
Full time
This is not the typical call center job. If you are looking for an international experience in a sunny country, this is the right opportunity for you! We are looking for German speakers for a exciting project in Athens.
Requirements:
- Native or near native of German language - Previous experience in Customer Service - Positive attitude - Willingness to learn - Ability to work under pressure
Responsibilities:
- Providing support for the German market via email and chat - Handling complains and providing information to customers - Working closely with other departments
Benefits:
- Indefinite contract - Constant training provided since day 1 (fully paid) - Meal vouchers - Bonuses based on performance - Career progression, appraisals every month
We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.
Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
Outbound support (e.g. related Smart Mobility or e-Performance Services)
Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
What you need to have
German native/ advanced level
English advanced level (minimum C1)
No employment termination due to just cause in work history
Knowledgeable in Windows based and Microsoft Office Applications
Secure handling of...
May 25, 2020
Full time
We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.
Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
Outbound support (e.g. related Smart Mobility or e-Performance Services)
Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
What you need to have
German native/ advanced level
English advanced level (minimum C1)
No employment termination due to just cause in work history
Knowledgeable in Windows based and Microsoft Office Applications
Secure handling of...
Responsibilities: • Identify and assess customer’s need to achieve satisfaction. • Handle and resolve client’s problems via phone, chatting and emails. • Provide accurate and valid information by using the right tools. • Communicate clearly and gently with all consumers. • Follow communication procedures, guidelines and policies.
Requirements: • Have developed communication and soft skills. • Have advanced Tech skills. • Native level in the required language, fluent level of English. • Be capable of handling stressful situations and demanding clients.
May 21, 2020
Full time
Responsibilities: • Identify and assess customer’s need to achieve satisfaction. • Handle and resolve client’s problems via phone, chatting and emails. • Provide accurate and valid information by using the right tools. • Communicate clearly and gently with all consumers. • Follow communication procedures, guidelines and policies.
Requirements: • Have developed communication and soft skills. • Have advanced Tech skills. • Native level in the required language, fluent level of English. • Be capable of handling stressful situations and demanding clients.
Responsibilities: • Identify and assess customer’s need to achieve satisfaction. • Handle and resolve client’s problems via phone, chatting and emails. • Provide accurate and valid information by using the right tools. • Communicate clearly and gently with all consumers. • Follow communication procedures, guidelines and policies.
Requirements: • Have developed communication and soft skills. • Have advanced Tech skills. • Native level in the required language, fluent level of English. • Be capable of handling stressful situations and demanding clients.
May 21, 2020
Full time
Responsibilities: • Identify and assess customer’s need to achieve satisfaction. • Handle and resolve client’s problems via phone, chatting and emails. • Provide accurate and valid information by using the right tools. • Communicate clearly and gently with all consumers. • Follow communication procedures, guidelines and policies.
Requirements: • Have developed communication and soft skills. • Have advanced Tech skills. • Native level in the required language, fluent level of English. • Be capable of handling stressful situations and demanding clients.
Our client is looking for a Customer Support agent – Japan to assist our clients Japanese speaking players across a multi-brand platform! Your responsibilities will include: Assisting our players via chat and e-mail Providing WOW experience to our players Maintaining customer focus and responding to customer queries in accordance to company guidelines Supporting and guiding customers with all requests and escalating and following up where necessary Promoting the companies values and products Ensuring a professional working relationships with customers and colleagues Requirements: Previous experience in customer service or similar position A team player with a positive attitude Good communication and IT-skills Fluency in Japanese (Native) and excellent English communication skills, both written and spoken Flexible approach to work and ability to work shift including weekends and public holidays
May 21, 2020
Full time
Our client is looking for a Customer Support agent – Japan to assist our clients Japanese speaking players across a multi-brand platform! Your responsibilities will include: Assisting our players via chat and e-mail Providing WOW experience to our players Maintaining customer focus and responding to customer queries in accordance to company guidelines Supporting and guiding customers with all requests and escalating and following up where necessary Promoting the companies values and products Ensuring a professional working relationships with customers and colleagues Requirements: Previous experience in customer service or similar position A team player with a positive attitude Good communication and IT-skills Fluency in Japanese (Native) and excellent English communication skills, both written and spoken Flexible approach to work and ability to work shift including weekends and public holidays
Our client is looking for a German speaking Customer Support Agent to join their Customer Support team based in Malta. The desired candidate has experience within customer service, is keen to go the extra mile and passionate to resolve customers queries. Responsibilities:
Handle customer queries via email, live chat and phone promptly Handle KYC documents Interact with various departments to resolve customer issues Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information Add / amend transactions in customer accounts, when necessary or instructed Help with translations and ad hoc tasks Follow up on pending cases to ensure they are resolved with the highest level of quality Acknowledge and resolve customer complaints Take care of VIP players Work closely with the Head of Italy Requirements:
Minimum 1 years' experience in a similar customer service role German native-like language skills You are a strong team player, who enjoys a...
May 21, 2020
Full time
Our client is looking for a German speaking Customer Support Agent to join their Customer Support team based in Malta. The desired candidate has experience within customer service, is keen to go the extra mile and passionate to resolve customers queries. Responsibilities:
Handle customer queries via email, live chat and phone promptly Handle KYC documents Interact with various departments to resolve customer issues Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information Add / amend transactions in customer accounts, when necessary or instructed Help with translations and ad hoc tasks Follow up on pending cases to ensure they are resolved with the highest level of quality Acknowledge and resolve customer complaints Take care of VIP players Work closely with the Head of Italy Requirements:
Minimum 1 years' experience in a similar customer service role German native-like language skills You are a strong team player, who enjoys a...
Our client is looking for Content Reviewers to join their growing Team based in Berlin – Germany.
You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.
More information about the role:
• An interesting and exciting job in a growing and innovative sector. • Back office (non-voice) support • Ensure quality by enforcing standard policies and procedures.
Profile: • Excellent Finnish or Danish language skills on native speaker level. • Additionally good English language skills. • High attention to detail. • Flexibility and team spirit. • Problem solving skills and the ability to take ownership of queries. • Experience of using the internet and social networks.
May 20, 2020
Full time
Our client is looking for Content Reviewers to join their growing Team based in Berlin – Germany.
You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.
More information about the role:
• An interesting and exciting job in a growing and innovative sector. • Back office (non-voice) support • Ensure quality by enforcing standard policies and procedures.
Profile: • Excellent Finnish or Danish language skills on native speaker level. • Additionally good English language skills. • High attention to detail. • Flexibility and team spirit. • Problem solving skills and the ability to take ownership of queries. • Experience of using the internet and social networks.
Our client is looking for a Finnish, Dutch or Danish Social Media Content Moderator t to join their growing Team based in Berlin – Germany.
You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.
More information about the role: • An interesting and exciting job in a growing and innovative sector. • Backoffice (non-voice) support • Ensure quality by enforcing standard policies and procedures. Profile: • Excellent Dutch, Finnish or Danish language skills on native speaker level. • Additionally good English language skills. • High attention to detail. • Flexibility and team spirit. • Problem solving skills and the ability to take ownership of queries. • Experience of using the internet and social networks.
May 20, 2020
Full time
Our client is looking for a Finnish, Dutch or Danish Social Media Content Moderator t to join their growing Team based in Berlin – Germany.
You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.
More information about the role: • An interesting and exciting job in a growing and innovative sector. • Backoffice (non-voice) support • Ensure quality by enforcing standard policies and procedures. Profile: • Excellent Dutch, Finnish or Danish language skills on native speaker level. • Additionally good English language skills. • High attention to detail. • Flexibility and team spirit. • Problem solving skills and the ability to take ownership of queries. • Experience of using the internet and social networks.
Our client is looking for a German speaking Customer Support Agent to join their Customer Support team based in Malta. The desired candidate has experience within customer service, is keen to go the extra mile and passionate to resolve customers queries. Responsibilities:
Handle customer queries via email, live chat and phone promptly Handle KYC documents Interact with various departments to resolve customer issues Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information Add / amend transactions in customer accounts, when necessary or instructed Help with translations and ad hoc tasks Follow up on pending cases to ensure they are resolved with the highest level of quality Acknowledge and resolve customer complaints Take care of VIP players Work closely with the Head of Italy Requirements:
Minimum 1 years' experience in a similar customer service role German native-like language skills You are a strong team player, who enjoys a...
May 20, 2020
Full time
Our client is looking for a German speaking Customer Support Agent to join their Customer Support team based in Malta. The desired candidate has experience within customer service, is keen to go the extra mile and passionate to resolve customers queries. Responsibilities:
Handle customer queries via email, live chat and phone promptly Handle KYC documents Interact with various departments to resolve customer issues Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information Add / amend transactions in customer accounts, when necessary or instructed Help with translations and ad hoc tasks Follow up on pending cases to ensure they are resolved with the highest level of quality Acknowledge and resolve customer complaints Take care of VIP players Work closely with the Head of Italy Requirements:
Minimum 1 years' experience in a similar customer service role German native-like language skills You are a strong team player, who enjoys a...
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