An ambitious Sports Betting & Casino business which will operate for African Markets. We are an international brand, with the head office situated in the heart of Sliema, Malta. We are not the typical start-up, we are driven by experienced industry professionals and we are currently in the process of building a team for rapid global expansion.
The Casino Manager role will focus on both the maintenance and improvement of the Casino product across our multiple regional websites. Your role will be to ensure that the Casino is always performing at its best, maximising the player experience and underpinning our ambition to be #1 in every market we enter.
Reporting directly to the Head of Casino, you will be expected to:
Take full ownership of the Casino on a day to day basis
Work closely with our service and content providers
Constantly check competitors in our target region, ensuring your Casino is the #1 choice for players
Monitor the site, content, and...
Jun 22, 2020
Full time
An ambitious Sports Betting & Casino business which will operate for African Markets. We are an international brand, with the head office situated in the heart of Sliema, Malta. We are not the typical start-up, we are driven by experienced industry professionals and we are currently in the process of building a team for rapid global expansion.
The Casino Manager role will focus on both the maintenance and improvement of the Casino product across our multiple regional websites. Your role will be to ensure that the Casino is always performing at its best, maximising the player experience and underpinning our ambition to be #1 in every market we enter.
Reporting directly to the Head of Casino, you will be expected to:
Take full ownership of the Casino on a day to day basis
Work closely with our service and content providers
Constantly check competitors in our target region, ensuring your Casino is the #1 choice for players
Monitor the site, content, and...
General Responsibilities:
Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools.
Responsible for the backend configuration and management of CRM campaigns utilising all available tools.
Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI.
Responsible for the segmentation, automation and maintenance of player journeys.
Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players.
Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams
Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups.
Clearly communicate roadblocks and potential...
May 18, 2020
Full time
General Responsibilities:
Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools.
Responsible for the backend configuration and management of CRM campaigns utilising all available tools.
Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI.
Responsible for the segmentation, automation and maintenance of player journeys.
Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players.
Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams
Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups.
Clearly communicate roadblocks and potential...
Famed for the seven breathtaking hillsides that overlook the Rio Tejo cradle, Lisbon is a picture perfect city that combines cobbled streets, ancient ruins, and white-domed cathedrals. It took centuries to craft this inspiring and eclectic mix that now intermingles with modern food and drink cultures that rival the best in Europe. We have an exciting opportunity in this exciting location - Our client is currently looking for a Hebrew speaking Customer Service Agent to be based in Lisbon, Portugal.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Hebrew at a native level.
A positive, ‘can do’ attitude and strong communication skills.
Prior experience in a similar role would be...
May 08, 2020
Full time
Famed for the seven breathtaking hillsides that overlook the Rio Tejo cradle, Lisbon is a picture perfect city that combines cobbled streets, ancient ruins, and white-domed cathedrals. It took centuries to craft this inspiring and eclectic mix that now intermingles with modern food and drink cultures that rival the best in Europe. We have an exciting opportunity in this exciting location - Our client is currently looking for a Hebrew speaking Customer Service Agent to be based in Lisbon, Portugal.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Hebrew at a native level.
A positive, ‘can do’ attitude and strong communication skills.
Prior experience in a similar role would be...
PORTUGUESE SPEAKING CRM EXECUTIVE - PORTO Our client is looking for a Portuguese speaking CRM Executive to join their dynamic team. You will be responsible for the CRM, Email Marketing and reports from their platform. Responsibilities: As a key member of the Marketing & CRM team, you will be accountable for delivering industry leading communications across multiple channels. This role is an operational role, combining CRM communications, copywriting, campaign management, working in unison across different members of the team. Be responsive to business performance and Retention campaigns are rolled out to right customers at the right time. Define the right targeting, channel, timing for the communications; Contribute in creating and sharing CRM reporting; Cooperate with the Marketing and CRM team to optimize acquisition mix; Deliver and optimize plans for key marketing campaigns and testing plans, contributing with Social Media activities; Identify opportunities for the...
May 07, 2020
Full time
PORTUGUESE SPEAKING CRM EXECUTIVE - PORTO Our client is looking for a Portuguese speaking CRM Executive to join their dynamic team. You will be responsible for the CRM, Email Marketing and reports from their platform. Responsibilities: As a key member of the Marketing & CRM team, you will be accountable for delivering industry leading communications across multiple channels. This role is an operational role, combining CRM communications, copywriting, campaign management, working in unison across different members of the team. Be responsive to business performance and Retention campaigns are rolled out to right customers at the right time. Define the right targeting, channel, timing for the communications; Contribute in creating and sharing CRM reporting; Cooperate with the Marketing and CRM team to optimize acquisition mix; Deliver and optimize plans for key marketing campaigns and testing plans, contributing with Social Media activities; Identify opportunities for the...
Are you fascinated by customer behaviour? We’re looking for a naturally curious insights analyst to join our team and dive into our data. You’ll need to be good at interpreting data, then summarising and translating insight into actionable points, and someone who has a real eye for detail and an ability to take a complex issue and explain it clearly. If you’re the kind of person who enjoys submerging yourself in data looking for answers about customer behaviour; we’re looking for you.
We’re looking for someone with some experience of delivering and presenting actionable insights, who is good at building relationships with key stakeholders as well as third parties.
Skills and experience
We’re looking for someone with experience of using SAS, R or similar programmes to predict customer behaviour.
You’ll need to be proficient at SQL, PowerPoint and Excel.
And have experience of using IMS\Optimove\Silverpop\Mobivate.
As well as some experience of...
Mar 29, 2020
Permanent
Are you fascinated by customer behaviour? We’re looking for a naturally curious insights analyst to join our team and dive into our data. You’ll need to be good at interpreting data, then summarising and translating insight into actionable points, and someone who has a real eye for detail and an ability to take a complex issue and explain it clearly. If you’re the kind of person who enjoys submerging yourself in data looking for answers about customer behaviour; we’re looking for you.
We’re looking for someone with some experience of delivering and presenting actionable insights, who is good at building relationships with key stakeholders as well as third parties.
Skills and experience
We’re looking for someone with experience of using SAS, R or similar programmes to predict customer behaviour.
You’ll need to be proficient at SQL, PowerPoint and Excel.
And have experience of using IMS\Optimove\Silverpop\Mobivate.
As well as some experience of...
An award-winning company that offers online casino, sports betting and live casino games in 12 countries is looking for a Marketing Manager to join their team! Reporting directly to the Country Manager, the Marketing Manager for Austria is responsible for driving the optimizing of the Country's operational performance. Responsibilities:
Working closely with the CRM teams, the Digital Marketing Specialist, E-Commerce, Studio, Sportsbook, Product, VIP and Customer Support departments to monitor and drive continuous optimization and report improvement opportunities to the Country Manager
Overseeing content production, approval, and execution for the market
Continuous testing of the platforms (mobile, web and app) with the target to find and resolve bugs, test payments, improve speed, improve content and conversion
Preparing and leading meetings for planning & coordination
Executing marketing campaigns 360 degree...
Mar 25, 2020
Full time
An award-winning company that offers online casino, sports betting and live casino games in 12 countries is looking for a Marketing Manager to join their team! Reporting directly to the Country Manager, the Marketing Manager for Austria is responsible for driving the optimizing of the Country's operational performance. Responsibilities:
Working closely with the CRM teams, the Digital Marketing Specialist, E-Commerce, Studio, Sportsbook, Product, VIP and Customer Support departments to monitor and drive continuous optimization and report improvement opportunities to the Country Manager
Overseeing content production, approval, and execution for the market
Continuous testing of the platforms (mobile, web and app) with the target to find and resolve bugs, test payments, improve speed, improve content and conversion
Preparing and leading meetings for planning & coordination
Executing marketing campaigns 360 degree...
Responsibilities:
Review accounts registrations, perform checks on established customers and request the relevant KYC documents based on determined customer risk level and internal procedures.
Monitor gaming and financial activities across all channels to identify, assess and mitigate fraudulent behaviour, chargebacks and bonus abuse. Act according to internal procedures with regards to transactions acceptance and account restrictions.
Review, validate or deny players’ withdrawal requests in a timely manner, via different payment methods offered, while following up any payment-related issues.
Register and analyse chargeback disputes.
Proactively and reactively conduct analysis to link unidentified transactions and accounts to known fraudulent activity.
According to internal policies, perform risk assessment and profile accounts to identify those that may require CDD and EDD. This will often involve liaising with other departments to source information on players...
Aug 06, 2020
Full time
Responsibilities:
Review accounts registrations, perform checks on established customers and request the relevant KYC documents based on determined customer risk level and internal procedures.
Monitor gaming and financial activities across all channels to identify, assess and mitigate fraudulent behaviour, chargebacks and bonus abuse. Act according to internal procedures with regards to transactions acceptance and account restrictions.
Review, validate or deny players’ withdrawal requests in a timely manner, via different payment methods offered, while following up any payment-related issues.
Register and analyse chargeback disputes.
Proactively and reactively conduct analysis to link unidentified transactions and accounts to known fraudulent activity.
According to internal policies, perform risk assessment and profile accounts to identify those that may require CDD and EDD. This will often involve liaising with other departments to source information on players...
The Senior CRM Manager reports to the Head of Retention on CRM activities and campaign performances. The Senior CRM Manger’s main role to provide the CRM Team with support and expertise in the execution of all CRM automated cycles. A continuous understanding of industry best practice, marketing channels and data on player behavior is paramount to on-going CRM optimization.
The Senior CRM Manager is also tasked with delivering reports and overseeing the performance of each cycle, assuring all operations run successfully and are compliant at all times, while focusing on increasing conversion rates, the revenue per active consumer, increasing multi-channel visits, and the reduction of churn of valuable consumers.
Key responsibilities:
Develop CRM strategies for each cycle contemplating marketing communication channels, promotional logic structure & commercial approaches for top quality content.
Design and implement: the planning, testing, execution, monitoring...
Jul 29, 2020
Full time
The Senior CRM Manager reports to the Head of Retention on CRM activities and campaign performances. The Senior CRM Manger’s main role to provide the CRM Team with support and expertise in the execution of all CRM automated cycles. A continuous understanding of industry best practice, marketing channels and data on player behavior is paramount to on-going CRM optimization.
The Senior CRM Manager is also tasked with delivering reports and overseeing the performance of each cycle, assuring all operations run successfully and are compliant at all times, while focusing on increasing conversion rates, the revenue per active consumer, increasing multi-channel visits, and the reduction of churn of valuable consumers.
Key responsibilities:
Develop CRM strategies for each cycle contemplating marketing communication channels, promotional logic structure & commercial approaches for top quality content.
Design and implement: the planning, testing, execution, monitoring...
CRM Retention Specialist to iGaming client in central Bucharest
Main Responsibilities:
Together with the Head of CRM plan and implement strategies to increase customer conversion, retention and reactivation;
Supervise, coordinate, and monitor all promotional activities, such as monthly calendars, website publications, creative materials, and content;
Monitor and ensure that company content guidelines are being implemented on all verticals: email communication, SMS, website content and others;
Q&A of all player communication including email, SMS, browser push notifications and website notifications;
Oversee and ensure website content accuracy;
Ensure content and email best practices are being implemented;
Work closely with all departments to ensure the CRM Retention team works effectively for all aspects of the company;
Maintaining close and strong relationships with our relevant company stakeholders to ensure seamless business operation;
Monitor...
Jul 09, 2020
Full time
CRM Retention Specialist to iGaming client in central Bucharest
Main Responsibilities:
Together with the Head of CRM plan and implement strategies to increase customer conversion, retention and reactivation;
Supervise, coordinate, and monitor all promotional activities, such as monthly calendars, website publications, creative materials, and content;
Monitor and ensure that company content guidelines are being implemented on all verticals: email communication, SMS, website content and others;
Q&A of all player communication including email, SMS, browser push notifications and website notifications;
Oversee and ensure website content accuracy;
Ensure content and email best practices are being implemented;
Work closely with all departments to ensure the CRM Retention team works effectively for all aspects of the company;
Maintaining close and strong relationships with our relevant company stakeholders to ensure seamless business operation;
Monitor...
Do you speak fluent Norwegian? Would you like to join our client in Riga and be part of their team with a friendly atmosphere and excellent growth opportunities? If so, then you definitely should apply!
Why Riga?
Riga is the capital and the largest city in Latvia. Around one third of Latvian people live in this city. The city is called the Paris of Baltic, because of its rich culture (the city was founded in 1201). Riga's historic center is on the UNESCO World Heritage Site. This is also the reason why so many tourists travel to this beautiful city. If you want to move to this beautiful city, it's worth knowing that the country has fantastic and untouched nature that is worth discovering. The city also contains amazing culture and a rich tradition.
Learn about your future employer
Our client is a global company with offices in 22 countries with over 30,000 employees. The offices in Riga have 500 employees and were started in 2001. They offer customer...
Jun 15, 2020
Full time
Do you speak fluent Norwegian? Would you like to join our client in Riga and be part of their team with a friendly atmosphere and excellent growth opportunities? If so, then you definitely should apply!
Why Riga?
Riga is the capital and the largest city in Latvia. Around one third of Latvian people live in this city. The city is called the Paris of Baltic, because of its rich culture (the city was founded in 1201). Riga's historic center is on the UNESCO World Heritage Site. This is also the reason why so many tourists travel to this beautiful city. If you want to move to this beautiful city, it's worth knowing that the country has fantastic and untouched nature that is worth discovering. The city also contains amazing culture and a rich tradition.
Learn about your future employer
Our client is a global company with offices in 22 countries with over 30,000 employees. The offices in Riga have 500 employees and were started in 2001. They offer customer...
Job Description
We are seeking to recruit a Senior CRM Executive, for a leading online gambling operator based in Malta . If you are looking for a new challenge, we at Ceek would love to hear from you!
What is expected of you?
Take ownership of the retention strategy, define CRM action plans and ensure short, medium and long-term projects are in plan and aligned with the company’s objectives and key results
Come up with creative ideas for promotions and be fully responsible to plan and coordinate the monthly campaign calendar with all the relevant stakeholders
Implement and continuously optimise all automated and transactional CRM journeys, making sure the player experience is smooth and consistent across all channels
Ensure all player lists are properly filtered and segmented
Be the main driver towards AB Testing improvements, analyse stats, and share results with the rest of the team
Liaise with all relevant stakeholders, including the content,...
May 29, 2020
Full time
Job Description
We are seeking to recruit a Senior CRM Executive, for a leading online gambling operator based in Malta . If you are looking for a new challenge, we at Ceek would love to hear from you!
What is expected of you?
Take ownership of the retention strategy, define CRM action plans and ensure short, medium and long-term projects are in plan and aligned with the company’s objectives and key results
Come up with creative ideas for promotions and be fully responsible to plan and coordinate the monthly campaign calendar with all the relevant stakeholders
Implement and continuously optimise all automated and transactional CRM journeys, making sure the player experience is smooth and consistent across all channels
Ensure all player lists are properly filtered and segmented
Be the main driver towards AB Testing improvements, analyse stats, and share results with the rest of the team
Liaise with all relevant stakeholders, including the content,...
We are looking for:
For this position, we are on the outlook for an avid English-speaking casino player who is familiar with the iGaming industry as well as with the online marketing world. In this role, you will be responsible for our products by finding opportunities to create the best content and website features about anything casino related. You will be working both on a strategic level as well as an operational one.
Duties:
Directing the evolution of the UK Casino affiliation product based on the company’s vision
Acting as the representative of the product internally
Existing content reworks and updates according to standards we developed and have proved to be successful
Strategically defining new content fields to tackle based on market demand and trends
Enriching and leading the product’s usability, accessibility and conversion rate by forming and refining features together with the Content, Development and Design department
Assuring that...
Apr 16, 2020
Full time
We are looking for:
For this position, we are on the outlook for an avid English-speaking casino player who is familiar with the iGaming industry as well as with the online marketing world. In this role, you will be responsible for our products by finding opportunities to create the best content and website features about anything casino related. You will be working both on a strategic level as well as an operational one.
Duties:
Directing the evolution of the UK Casino affiliation product based on the company’s vision
Acting as the representative of the product internally
Existing content reworks and updates according to standards we developed and have proved to be successful
Strategically defining new content fields to tackle based on market demand and trends
Enriching and leading the product’s usability, accessibility and conversion rate by forming and refining features together with the Content, Development and Design department
Assuring that...
General Responsibilities:
Use knowledge of the company’s technology and software to effectively assist the Marketing Team in executing the marketing strategies;
Assist the Marketing Team to communicate to the intended audience on multiple channels such as website pop-ups, push notifications, email, SMS, chat;
Collaborate with the Marketing team to define and establish the communication target audience through analysis and segmentation using 3rd party tools such as Optimove;
Collaborate with the Product and Development teams to further develop tools and integrate systems with the purpose of streamlining customer targeting and communication;
Overview and coordinate backend configuration and management of Marketing campaigns, based on marketing specs, using all tools available;
Overview and coordinate segmentation, automation and maintenance of customer lifecycle journeys based on marketing specs;
Perform ongoing research into CRM tools and systems with the purpose of...
Apr 13, 2020
Full time
General Responsibilities:
Use knowledge of the company’s technology and software to effectively assist the Marketing Team in executing the marketing strategies;
Assist the Marketing Team to communicate to the intended audience on multiple channels such as website pop-ups, push notifications, email, SMS, chat;
Collaborate with the Marketing team to define and establish the communication target audience through analysis and segmentation using 3rd party tools such as Optimove;
Collaborate with the Product and Development teams to further develop tools and integrate systems with the purpose of streamlining customer targeting and communication;
Overview and coordinate backend configuration and management of Marketing campaigns, based on marketing specs, using all tools available;
Overview and coordinate segmentation, automation and maintenance of customer lifecycle journeys based on marketing specs;
Perform ongoing research into CRM tools and systems with the purpose of...
The capital of Germany, Berlin, is well known for its rich cultural history and amazing architecture. Berlin's architecture and culture is quite varied. Although badly damaged in the final years of World War II and broken apart during the Cold War, Berlin has reconstructed itself greatly. Think about the Berlin Wall, Brandenburg Gate, Reichstag Building, and the Memorial to the murdered Jews of Europe. Shortly, Berlin has lots to offer and you have the chance to work there! Our client is looking for Persian speaking Customer Service Support Agents.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Persian at a native level.
A positive, ‘can do’ attitude and strong communication skills....
Apr 13, 2020
Full time
The capital of Germany, Berlin, is well known for its rich cultural history and amazing architecture. Berlin's architecture and culture is quite varied. Although badly damaged in the final years of World War II and broken apart during the Cold War, Berlin has reconstructed itself greatly. Think about the Berlin Wall, Brandenburg Gate, Reichstag Building, and the Memorial to the murdered Jews of Europe. Shortly, Berlin has lots to offer and you have the chance to work there! Our client is looking for Persian speaking Customer Service Support Agents.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Persian at a native level.
A positive, ‘can do’ attitude and strong communication skills....
The capital of Germany, Berlin, is well known for its rich cultural history and amazing architecture. Berlin's architecture and culture is quite varied. Although badly damaged in the final years of World War II and broken apart during the Cold War, Berlin has reconstructed itself greatly. Think about the Berlin Wall, Brandenburg Gate, Reichstag Building, and the Memorial to the murdered Jews of Europe. Shortly, Berlin has lots to offer and you have the chance to work there! Our client is looking for Danish speaking Customer Service Support Agents.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Danish at a native level.
A positive, ‘can do’ attitude and strong communication skills....
Apr 13, 2020
Full time
The capital of Germany, Berlin, is well known for its rich cultural history and amazing architecture. Berlin's architecture and culture is quite varied. Although badly damaged in the final years of World War II and broken apart during the Cold War, Berlin has reconstructed itself greatly. Think about the Berlin Wall, Brandenburg Gate, Reichstag Building, and the Memorial to the murdered Jews of Europe. Shortly, Berlin has lots to offer and you have the chance to work there! Our client is looking for Danish speaking Customer Service Support Agents.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Danish at a native level.
A positive, ‘can do’ attitude and strong communication skills....
Key Responsibilities
Execute CRM (Customer Relationship Management) communications of a Sport betting brand, across multiple channels. Coordinate and prepare HTML templates and deploy them in different CRM systems. Operate Administrative and Back Office systems. Analyse, optimize and maintain CRM processes and customers journeys. Ensure promotional campaigns use all available marketing tools Work with marketing and creative teams to develop highly effective, original and targeted creative concepts and content. Write and edit creative materials for promotions and direct marketing, including emails, newsletters, and website content. Requirements
At least 2 year previous experience in a similar position Creative, imaginative and detail-oriented. Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm Knowledge of Excel and Microsoft Office Native level of Spanish Excellent English Level Communication Skills Experience in email marketing – an...
Apr 13, 2020
Full time
Key Responsibilities
Execute CRM (Customer Relationship Management) communications of a Sport betting brand, across multiple channels. Coordinate and prepare HTML templates and deploy them in different CRM systems. Operate Administrative and Back Office systems. Analyse, optimize and maintain CRM processes and customers journeys. Ensure promotional campaigns use all available marketing tools Work with marketing and creative teams to develop highly effective, original and targeted creative concepts and content. Write and edit creative materials for promotions and direct marketing, including emails, newsletters, and website content. Requirements
At least 2 year previous experience in a similar position Creative, imaginative and detail-oriented. Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm Knowledge of Excel and Microsoft Office Native level of Spanish Excellent English Level Communication Skills Experience in email marketing – an...
Sportsbook CRM Team Leader needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
The Role:
Manage a CRM (Customer Relationship Management) team of a Sport betting brand
Plan and oversee execution of the CRM plan across all channels and apps
Manage optimization and report all relevant KPIs and other campaign measurements
Hands on administrative and Back Office systems
Analyse, optimize and maintain CRM processes and customers journeys.
Ensure promotional campaigns use all available marketing tools
Take part in relevant project and initiate ideas
Report to stakeholders on all activity and plans – weekly and according to needs
Requirements
At least 2 years' previous experience in a similar position
Sport savvy
Creative, imaginative and detail-oriented.
Knows how to work in a multi-cultural...
Apr 13, 2020
Full time
Sportsbook CRM Team Leader needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
The Role:
Manage a CRM (Customer Relationship Management) team of a Sport betting brand
Plan and oversee execution of the CRM plan across all channels and apps
Manage optimization and report all relevant KPIs and other campaign measurements
Hands on administrative and Back Office systems
Analyse, optimize and maintain CRM processes and customers journeys.
Ensure promotional campaigns use all available marketing tools
Take part in relevant project and initiate ideas
Report to stakeholders on all activity and plans – weekly and according to needs
Requirements
At least 2 years' previous experience in a similar position
Sport savvy
Creative, imaginative and detail-oriented.
Knows how to work in a multi-cultural...
The capital of Germany, Berlin, is well known for its rich cultural history and amazing architecture. Berlin's architecture and culture is quite varied. Although badly damaged in the final years of World War II and broken apart during the Cold War, Berlin has reconstructed itself greatly. Think about the Berlin Wall, Brandenburg Gate, Reichstag Building, and the Memorial to the murdered Jews of Europe. Shortly, Berlin has lots to offer and you have the chance to work there! Our client is looking for Turkish speaking Customer Service Support Agents.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Turkish at a native level.
A positive, ‘can do’ attitude and strong communication skills....
Apr 13, 2020
Full time
The capital of Germany, Berlin, is well known for its rich cultural history and amazing architecture. Berlin's architecture and culture is quite varied. Although badly damaged in the final years of World War II and broken apart during the Cold War, Berlin has reconstructed itself greatly. Think about the Berlin Wall, Brandenburg Gate, Reichstag Building, and the Memorial to the murdered Jews of Europe. Shortly, Berlin has lots to offer and you have the chance to work there! Our client is looking for Turkish speaking Customer Service Support Agents.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Turkish at a native level.
A positive, ‘can do’ attitude and strong communication skills....
Are you ambitious and ready for the next step in your career? Are you looking for a new challenge somewhere else? Ever thought of Berlin? The city where you can find countless of amazing architecture and years of cultural history? If you are ready for the next step, take your chance! Our client is looking for you, a German speaker for their Customer Service!
Main Duties:
Interact with customers via phone, email, and live chat.
Answer customer questions and offer help when required.
Keep accurate records of customer accounts.
Escalate issues internally when required.
Requirements:
You are fluent in English and German languages.
You have strong communication skills.
You can easily adjust to quickly changing environments and work under stress.
You are a team player.
You are open to learn and progress.
You have a good knowledge of different PC tools.
What Is On Offer?
As an industry standard, you can...
Apr 13, 2020
Full time
Are you ambitious and ready for the next step in your career? Are you looking for a new challenge somewhere else? Ever thought of Berlin? The city where you can find countless of amazing architecture and years of cultural history? If you are ready for the next step, take your chance! Our client is looking for you, a German speaker for their Customer Service!
Main Duties:
Interact with customers via phone, email, and live chat.
Answer customer questions and offer help when required.
Keep accurate records of customer accounts.
Escalate issues internally when required.
Requirements:
You are fluent in English and German languages.
You have strong communication skills.
You can easily adjust to quickly changing environments and work under stress.
You are a team player.
You are open to learn and progress.
You have a good knowledge of different PC tools.
What Is On Offer?
As an industry standard, you can...
Have you ever wanted to live in Portugal, a country where you can find endless beaches and mountains alongside cosmopolitan cities and a millennial heritage? With many hours of sunshine each year, an affordable cost of living, and the opportunity for career development, Portugal has a lot to offer for the ambitious individual. Our client is currently looking for a Greek speaking Customer Service Agent to be based in Lisbon, Portugal.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Greek at a native level.
A positive, ‘can do’ attitude and strong communication skills.
Prior experience in a similar role would be beneficial, but the willingness to...
Apr 13, 2020
Full time
Have you ever wanted to live in Portugal, a country where you can find endless beaches and mountains alongside cosmopolitan cities and a millennial heritage? With many hours of sunshine each year, an affordable cost of living, and the opportunity for career development, Portugal has a lot to offer for the ambitious individual. Our client is currently looking for a Greek speaking Customer Service Agent to be based in Lisbon, Portugal.
Main Duties:
Speak to customers via phone, email, and live chat, answering questions and offering help when required.
Keep accurate records of customer accounts and escalate issues internally when needed.
On occasion, your language skills might be utilized for translations.
Job Requirements:
The ability to speak and write Greek at a native level.
A positive, ‘can do’ attitude and strong communication skills.
Prior experience in a similar role would be beneficial, but the willingness to...
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