Are you looking to make your next career move abroad? Do you have an empathetic and service-minded personality? If so, we have a great job opportunity for you in Cyprus!
Get to know your future employer
Our client is a digital marketing agency, who provides digital services in advertising, customer support, customer loyalty and data analytics. They offer their customers a range of interactive marketing solutions that combine a consumer-oriented approach to acquisition and retention programs together with healthy profit-based business models. They work with customers to create customized business plans and service packages for each customer.
About the position
Our client is an important service provider in the gaming industry. The company prides itself on the family atmosphere in the offices and the individual approach to every employee. You will be able to take on tasks you enjoy and progress on the company career ladder.
Your responsibilities include:
Attending to customers’ needs mainly via chat, but also via phone and email.
Provide adequate advice and solutions to customers in the gaming industry.
Represent the company in all your interactions
Work towards daily, weekly and monthly targets
Hard skills
Fluency in Norwegian and good knowledge in English
Experience in a customer-facing role, preferably via phone, email and chat
Experience in the gaming industry is a plus, but not a must.
Good PC Skills (usage of web-based tools and MS Office) and proficient typing skills
Ability to work in shifts
Soft skills
Strong cultural awareness for your native language market
Empathetic and service-minded personality
Strong interpersonal communication skills – with excellent phone conversation skills, attentive listening and superior writing skills, proficient in actively engaging with customers
Offer
1 month fully paid training to prepare you for your new role
Fixed salary 1500 Euro a month
Mothly performance bonuses (up to 2000 Euro)
Fulltime contract
Relocation Package: flight and free accomodation for 2-4 weeks
Monthly rent allowance 300 Euro
2 annual flight tickets, up to 250 Euro per ticket
Medical insurance
Great family atmosphere in the office
Career opportunities within the company
Assistance in finding accommodation etc
Are you seeking a new adventure and sunny weather? Are you looking to start your career or continue in the field of Customer Service? Apply today!
Apr 06, 2020
Full time
Are you looking to make your next career move abroad? Do you have an empathetic and service-minded personality? If so, we have a great job opportunity for you in Cyprus!
Get to know your future employer
Our client is a digital marketing agency, who provides digital services in advertising, customer support, customer loyalty and data analytics. They offer their customers a range of interactive marketing solutions that combine a consumer-oriented approach to acquisition and retention programs together with healthy profit-based business models. They work with customers to create customized business plans and service packages for each customer.
About the position
Our client is an important service provider in the gaming industry. The company prides itself on the family atmosphere in the offices and the individual approach to every employee. You will be able to take on tasks you enjoy and progress on the company career ladder.
Your responsibilities include:
Attending to customers’ needs mainly via chat, but also via phone and email.
Provide adequate advice and solutions to customers in the gaming industry.
Represent the company in all your interactions
Work towards daily, weekly and monthly targets
Hard skills
Fluency in Norwegian and good knowledge in English
Experience in a customer-facing role, preferably via phone, email and chat
Experience in the gaming industry is a plus, but not a must.
Good PC Skills (usage of web-based tools and MS Office) and proficient typing skills
Ability to work in shifts
Soft skills
Strong cultural awareness for your native language market
Empathetic and service-minded personality
Strong interpersonal communication skills – with excellent phone conversation skills, attentive listening and superior writing skills, proficient in actively engaging with customers
Offer
1 month fully paid training to prepare you for your new role
Fixed salary 1500 Euro a month
Mothly performance bonuses (up to 2000 Euro)
Fulltime contract
Relocation Package: flight and free accomodation for 2-4 weeks
Monthly rent allowance 300 Euro
2 annual flight tickets, up to 250 Euro per ticket
Medical insurance
Great family atmosphere in the office
Career opportunities within the company
Assistance in finding accommodation etc
Are you seeking a new adventure and sunny weather? Are you looking to start your career or continue in the field of Customer Service? Apply today!
Would you like to join a multicultural team in Barcelona? Are you looking for a job full of magic and joy?
We are glad to invite you to work with a new movie streaming platform from the United States, that has come to conquer Europe! We are looking for native German-speaking Customer Experience Advocates, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.
Your main responsibilities will be:
Assisting customers through phone and/or chat about account management, billing issues, content and basic site, and application navigation.
Providing account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
Giving accurate and real-time responses to client inquiries
What will you bring?
Experience using Windows Operating Systems
A positive and can-do attitude
Communicate effectively and professionally with others
Strong time management skills to ensure productivity
Value accountability across the board and take ownership of issues from start to finish.
High school diploma, plus one or more years of experience in customer service or technical support
Native level of German
B1-B2 level of English
Be able to multi-task and have strong interpersonal skills.
Demonstrates clear and concise communication.
Why should you apply?
We offer a full-time position. (different shift available Mon - Sunday 8am - 12am rotating shifts)
Salary: 24.000€ gross/year
Relocation Package to help you settle in Barcelona
Long-term contract
After work activities with colleagues from all around the world.
Individual career paths and opportunities to grow within the project.
Modern offices with amazing views located close to the beach.
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
You will have the opportunity to be part of a multinational company, with presence in more than 80 countries
Video of the office: https://www.youtube.com/watch?v=oWEE7SgYuXE
If this sounds like your next career move, please get in touch!
About Multilingual Jobs Worldwide:
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
Apr 06, 2020
Full time
Would you like to join a multicultural team in Barcelona? Are you looking for a job full of magic and joy?
We are glad to invite you to work with a new movie streaming platform from the United States, that has come to conquer Europe! We are looking for native German-speaking Customer Experience Advocates, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.
Your main responsibilities will be:
Assisting customers through phone and/or chat about account management, billing issues, content and basic site, and application navigation.
Providing account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
Giving accurate and real-time responses to client inquiries
What will you bring?
Experience using Windows Operating Systems
A positive and can-do attitude
Communicate effectively and professionally with others
Strong time management skills to ensure productivity
Value accountability across the board and take ownership of issues from start to finish.
High school diploma, plus one or more years of experience in customer service or technical support
Native level of German
B1-B2 level of English
Be able to multi-task and have strong interpersonal skills.
Demonstrates clear and concise communication.
Why should you apply?
We offer a full-time position. (different shift available Mon - Sunday 8am - 12am rotating shifts)
Salary: 24.000€ gross/year
Relocation Package to help you settle in Barcelona
Long-term contract
After work activities with colleagues from all around the world.
Individual career paths and opportunities to grow within the project.
Modern offices with amazing views located close to the beach.
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
You will have the opportunity to be part of a multinational company, with presence in more than 80 countries
Video of the office: https://www.youtube.com/watch?v=oWEE7SgYuXE
If this sounds like your next career move, please get in touch!
About Multilingual Jobs Worldwide:
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
Nordic Jobs Worldwide is looking for candidates with a fluent or native Italian language skillset, for a customer service job in Athens.
Do you speak Italian and want to gain international experience within customer service and the IT industry? Then we have a golden opportunity for you!
Our multicultural client are searching for Italian speakers, that want to work within customer service. We are looking specifically after you that have a good work attitude and service in your blood. With modern offices that are located in the central parts of Athens, our client offers both work experience and cultural experience in the charming city of Athens!
Athens is a city that is brimming with interesting phenomenons. As one of the worlds biggest tourist locations, Athens is filled cultural experiences, no matter where you are! No matter if you want to enjoy new types of foods or scry over cultural areas such as Akropolis og Dionysuis’ theater. Maybe you want to enjoy Athens without having to treat it like a 7-day-crash-course? With a beach with crystal clear water and enourmous sand areas? This is easily accessable for all.
Sounds interesting? Let's continue…
About the role:
Our client is an expert in cooperation between people, this gives them a edge over their competition in delivering great customer service at all areas. They are a strategic partner for many wellknown brands and are focused specifically on Customer service and Technical support.
As a customer service agent your role, is together with a team, to handle customer problems with empathy and effectivity. Your role will be in Italian, but our client expects all clients to be able to communicate in English.
The role handles service through multiple channels such as Phone, Email and Chat.
It’s essential that all customer service agents create and maintain solid customer relations through expert handling of all questions and worries of the customer. This role also involves data entry and use of software.
JOB REQUIREMENTS
Being native in Italian
English on a communicative level.
Politeness, courtesy and good communication skills.
Time management and multitasking abilities.
Ability to work in groups.
Flexibility in working hours and ability to work in shifts.
Software skills.
WHAT WE OFFER
Relocation package that includes: Airplane tickets, 2 weeks free accomodation, agency support to find a new place to stay, taxi from the airport.
Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.
Paid trainings to keep you up to date on products and procedures.
In-house doctor and medical insurance.
Excellent career advancement opportunities.
International working environment.
Company-organized festivals, parties, excursions etc. throughout the year.
Discounts for our employees all over Athens.
If interested please send your ENGLISH CV to: julie @Nordicjobsworldwide.com
About Nordic Jobs Worldwide :
We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.
Apr 06, 2020
Full time
Nordic Jobs Worldwide is looking for candidates with a fluent or native Italian language skillset, for a customer service job in Athens.
Do you speak Italian and want to gain international experience within customer service and the IT industry? Then we have a golden opportunity for you!
Our multicultural client are searching for Italian speakers, that want to work within customer service. We are looking specifically after you that have a good work attitude and service in your blood. With modern offices that are located in the central parts of Athens, our client offers both work experience and cultural experience in the charming city of Athens!
Athens is a city that is brimming with interesting phenomenons. As one of the worlds biggest tourist locations, Athens is filled cultural experiences, no matter where you are! No matter if you want to enjoy new types of foods or scry over cultural areas such as Akropolis og Dionysuis’ theater. Maybe you want to enjoy Athens without having to treat it like a 7-day-crash-course? With a beach with crystal clear water and enourmous sand areas? This is easily accessable for all.
Sounds interesting? Let's continue…
About the role:
Our client is an expert in cooperation between people, this gives them a edge over their competition in delivering great customer service at all areas. They are a strategic partner for many wellknown brands and are focused specifically on Customer service and Technical support.
As a customer service agent your role, is together with a team, to handle customer problems with empathy and effectivity. Your role will be in Italian, but our client expects all clients to be able to communicate in English.
The role handles service through multiple channels such as Phone, Email and Chat.
It’s essential that all customer service agents create and maintain solid customer relations through expert handling of all questions and worries of the customer. This role also involves data entry and use of software.
JOB REQUIREMENTS
Being native in Italian
English on a communicative level.
Politeness, courtesy and good communication skills.
Time management and multitasking abilities.
Ability to work in groups.
Flexibility in working hours and ability to work in shifts.
Software skills.
WHAT WE OFFER
Relocation package that includes: Airplane tickets, 2 weeks free accomodation, agency support to find a new place to stay, taxi from the airport.
Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.
Paid trainings to keep you up to date on products and procedures.
In-house doctor and medical insurance.
Excellent career advancement opportunities.
International working environment.
Company-organized festivals, parties, excursions etc. throughout the year.
Discounts for our employees all over Athens.
If interested please send your ENGLISH CV to: julie @Nordicjobsworldwide.com
About Nordic Jobs Worldwide :
We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.
Company Introduction
Our client offers innovative business solutions.
Job Responsibilities and Duties
Supporting daily operational system issues, clearly documenting issues reported.
Assist in User Training.
Installation and Implementation of application software.
Assist in local and overseas implementations
Perform functional & integration testing.
Adhere to code of conduct.
Ensuring that all day to day work practices are following the standards set in the Quality Management System (QMS) and assist in their updating in case of need.
Timely inputting of timesheets.
Experience
Background knowledge of the Automotive industry would be beneficial but not essential;
A good degree of IT literacy to include mainstream accounts software.
Personal Skills
Have excellent command of spoken and written English;
Fluency in a 2nd language such as French and/or Arabic would be considered an asset;
You will be expected to travel and work overseas on assignments.
Apr 01, 2020
Permanent
Company Introduction
Our client offers innovative business solutions.
Job Responsibilities and Duties
Supporting daily operational system issues, clearly documenting issues reported.
Assist in User Training.
Installation and Implementation of application software.
Assist in local and overseas implementations
Perform functional & integration testing.
Adhere to code of conduct.
Ensuring that all day to day work practices are following the standards set in the Quality Management System (QMS) and assist in their updating in case of need.
Timely inputting of timesheets.
Experience
Background knowledge of the Automotive industry would be beneficial but not essential;
A good degree of IT literacy to include mainstream accounts software.
Personal Skills
Have excellent command of spoken and written English;
Fluency in a 2nd language such as French and/or Arabic would be considered an asset;
You will be expected to travel and work overseas on assignments.
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. • Being multitasking and adapting to a very dynamic environment. • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. • Establish and maintain effective collaboration with client’s partners. • Be able to maintain a constructive state of mind even in difficult situations.
Requirements: • Fluency in written and spoken Dutch and English. • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. • Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones • Communication - Excellent verbal and written communication. • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. • Availability - Flexibility - Work in rotary schedule.
Desired criteria: • Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. • You are passionate, • You have excellent oral and written communication skills.
• You want to deliver excellent customer service, • You pay attention to detail, • You are creative, • You can work in a work environment with short delays and high volume. • Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
Apr 01, 2020
Full time
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. • Being multitasking and adapting to a very dynamic environment. • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. • Establish and maintain effective collaboration with client’s partners. • Be able to maintain a constructive state of mind even in difficult situations.
Requirements: • Fluency in written and spoken Dutch and English. • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. • Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones • Communication - Excellent verbal and written communication. • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. • Availability - Flexibility - Work in rotary schedule.
Desired criteria: • Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. • You are passionate, • You have excellent oral and written communication skills.
• You want to deliver excellent customer service, • You pay attention to detail, • You are creative, • You can work in a work environment with short delays and high volume. • Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
Business Travel Consultant Barcelona, Spain Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk! We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again. As a Business Travel Consultant, you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus platform is a must (2-3 years at an advanced user level at least). This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work up to 20 weekends per year upon previous notice.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted adviser of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
Apr 01, 2020
Full time
Business Travel Consultant Barcelona, Spain Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk! We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again. As a Business Travel Consultant, you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus platform is a must (2-3 years at an advanced user level at least). This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work up to 20 weekends per year upon previous notice.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted adviser of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
As a Business Travel Consultant , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work up to 20 weekends per year upon previous notice.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
Apr 01, 2020
Full time
As a Business Travel Consultant , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work up to 20 weekends per year upon previous notice.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Apr 01, 2020
Full time
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk!
We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again.
As a Customer Care Travel Consultant with GDS , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe.
Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Sunday on a rotating, continuous shift, including Bank Holidays.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff
Apr 01, 2020
Full time
Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk!
We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again.
As a Customer Care Travel Consultant with GDS , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe.
Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Sunday on a rotating, continuous shift, including Bank Holidays.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Apr 01, 2020
Full time
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Har du alltid hatt en drøm om å jobbe i Barcelona? Ønsker du å oppleve noe nytt? Ta sjansen og søk i dag! Om kunden Selskapet du vil jobbe for er ledende innen sin nisje i Europa hvor de tilbyr ulike typer kundeservice løsninger. Vår kunde har i dag mer en 7.500 ansatte i over 38 forskjellige land som Tyskland, Frankrike, Spania, Skottland, Polen, Tsjekkia, Russland og Tunisia. Kundene man jobber for tilhører de 500 største selskapene innen IT, HI-Tech, telecom, finans, helse og handel - bransjen. VI søker nå dyktige kandidater til IT support hos vår kunde.
Hvorfor flytte til nydelige Barcelona?
Barcelona er en vakker by som ligger i hjertet av Katalonia i Spania. Vår kunde har sine kontorer 15 minutter fra Camp Nou og et steinkast fra stranden! I Barcelona vil jobbe i et dynamisk miljø med mange andre skandinaviske kollegaer, samtidig som du får brynet deg på en annen type kultur. Barcelona er en nydelig by og er selve hovedstaden i regionen Catalonia i Spania. Barcelona er kjent for sin kunst og flotte arkitektur, og selvfølgelig fotball. Barcelona har 4,7 millioner innbyggere og har det 6. største området i EU. Byen er lokert rundt både byliv og strandliv på samme tid. Dette er en av mange grunner til at Barcelona er blitt veldig populært de siste årene. Det er heller ingen hemmelighet at Barcelona er kjent for sitt gode uteliv og fantastiske shoppingmuligheter. Byen tilbyr rett og slett alt, og mer enn hva du ønsker deg!
Forventninger På IT support har man fokus på innkommende samtaler via mail, telefon og chat. Ditt arbeid kommer hovedsaklig til å innebære case løsning. Her vil du møte nye mennesker både på telefon, chat og mail. Du bygger også opp din egen portfolio av bedriftskunder og utvikler og introduserer eksisterende kunder for nye produkter og tjenester. Du vil jobbe mot kundens behov og for å bygge langsiktige relasjoner gjennom oppfølging og oppdatering av nye produkter. Vi leter etter deg som
Snakker flytende Norsk
Kan kommunisere godt på Engelsk
Har tidligere erfaring fra kundeservice eller IT support
Interesse for IT/kundeservice
Er pålitelig og kan arbeide mot mål
Selvsikker og utadvendt - du jobber effektivt!
Kunne løse et problem kjapt og effektivt gjennom rett analysering av problemet
En vinnerpersonlighet
Kunne jobbe i et høyt tempo med et konkurranseinnstilt miljø
Bedriften tilbyr støtte til relokering
Er dette en perfekt stilling for deg? Send din CV og søknad til marte@nordicjobsworldwide.com - Alle søknader/CV MÅ være på engelsk. Har du spørsmål angående stillingen kan du også ringe Marte H. Larsen på +47 40 46 05 40.
Ser frem til å høre fra deg!
Mar 31, 2020
Full time
Har du alltid hatt en drøm om å jobbe i Barcelona? Ønsker du å oppleve noe nytt? Ta sjansen og søk i dag! Om kunden Selskapet du vil jobbe for er ledende innen sin nisje i Europa hvor de tilbyr ulike typer kundeservice løsninger. Vår kunde har i dag mer en 7.500 ansatte i over 38 forskjellige land som Tyskland, Frankrike, Spania, Skottland, Polen, Tsjekkia, Russland og Tunisia. Kundene man jobber for tilhører de 500 største selskapene innen IT, HI-Tech, telecom, finans, helse og handel - bransjen. VI søker nå dyktige kandidater til IT support hos vår kunde.
Hvorfor flytte til nydelige Barcelona?
Barcelona er en vakker by som ligger i hjertet av Katalonia i Spania. Vår kunde har sine kontorer 15 minutter fra Camp Nou og et steinkast fra stranden! I Barcelona vil jobbe i et dynamisk miljø med mange andre skandinaviske kollegaer, samtidig som du får brynet deg på en annen type kultur. Barcelona er en nydelig by og er selve hovedstaden i regionen Catalonia i Spania. Barcelona er kjent for sin kunst og flotte arkitektur, og selvfølgelig fotball. Barcelona har 4,7 millioner innbyggere og har det 6. største området i EU. Byen er lokert rundt både byliv og strandliv på samme tid. Dette er en av mange grunner til at Barcelona er blitt veldig populært de siste årene. Det er heller ingen hemmelighet at Barcelona er kjent for sitt gode uteliv og fantastiske shoppingmuligheter. Byen tilbyr rett og slett alt, og mer enn hva du ønsker deg!
Forventninger På IT support har man fokus på innkommende samtaler via mail, telefon og chat. Ditt arbeid kommer hovedsaklig til å innebære case løsning. Her vil du møte nye mennesker både på telefon, chat og mail. Du bygger også opp din egen portfolio av bedriftskunder og utvikler og introduserer eksisterende kunder for nye produkter og tjenester. Du vil jobbe mot kundens behov og for å bygge langsiktige relasjoner gjennom oppfølging og oppdatering av nye produkter. Vi leter etter deg som
Snakker flytende Norsk
Kan kommunisere godt på Engelsk
Har tidligere erfaring fra kundeservice eller IT support
Interesse for IT/kundeservice
Er pålitelig og kan arbeide mot mål
Selvsikker og utadvendt - du jobber effektivt!
Kunne løse et problem kjapt og effektivt gjennom rett analysering av problemet
En vinnerpersonlighet
Kunne jobbe i et høyt tempo med et konkurranseinnstilt miljø
Bedriften tilbyr støtte til relokering
Er dette en perfekt stilling for deg? Send din CV og søknad til marte@nordicjobsworldwide.com - Alle søknader/CV MÅ være på engelsk. Har du spørsmål angående stillingen kan du også ringe Marte H. Larsen på +47 40 46 05 40.
Ser frem til å høre fra deg!
Betting Connections is expanding, and we need self-motivated, driven, and ambitious individuals who are looking to develop in a fast paced, target driven environment. We offer industry leading training, helping to turn our Trainee Recruiters into highly skilled Recruitment Specialists. With our next training session in January 2020, we are looking for 4-6 Trainee Recruiters to join our friendly and ambitious teams in Malta. Responsibilities:
Developing and building a network of candidates through various unique and relevant job advertisement web sites and forums.
Inviting candidates for a face-to-face screening process in order to create a profile and use this to match against any live vacancies we may have at the time or for future ones.
Providing advice career advice to your network of candidates, assisting them throughout their Recruitment Process and career.
Obtaining references for each of our candidates
Assisting and advising candidates on CV presentations
Managing and scheduling of entire interview process: Coaching and providing Interview Preparation for Candidates
Obtaining candidate and client interview feedback and managing all communications
Ensuring our database is kept fully updated
Requirements:
Energetic, outgoing, honest and dynamic
You ideally come from a target-orientated background
Previous recruitment experience is a plus though not a must – full training is provided
MUST be Motivated, target and goal orientated!
An ambitious attitude and an eagerness to succeed
You enjoy working within a team environment
Excellent communications skills
Computer literate
On offer:
You will receive industry leading recruitment training both initially and ongoing throughout your Connections Career
A competitive base salary and industry leading commission options.
Incentives, bonuses and opportunity to increase your basic salary on a quarterly basis
A friendly and support team environment
Opportunity to travel and attend industry events
Mar 31, 2020
Full time
Betting Connections is expanding, and we need self-motivated, driven, and ambitious individuals who are looking to develop in a fast paced, target driven environment. We offer industry leading training, helping to turn our Trainee Recruiters into highly skilled Recruitment Specialists. With our next training session in January 2020, we are looking for 4-6 Trainee Recruiters to join our friendly and ambitious teams in Malta. Responsibilities:
Developing and building a network of candidates through various unique and relevant job advertisement web sites and forums.
Inviting candidates for a face-to-face screening process in order to create a profile and use this to match against any live vacancies we may have at the time or for future ones.
Providing advice career advice to your network of candidates, assisting them throughout their Recruitment Process and career.
Obtaining references for each of our candidates
Assisting and advising candidates on CV presentations
Managing and scheduling of entire interview process: Coaching and providing Interview Preparation for Candidates
Obtaining candidate and client interview feedback and managing all communications
Ensuring our database is kept fully updated
Requirements:
Energetic, outgoing, honest and dynamic
You ideally come from a target-orientated background
Previous recruitment experience is a plus though not a must – full training is provided
MUST be Motivated, target and goal orientated!
An ambitious attitude and an eagerness to succeed
You enjoy working within a team environment
Excellent communications skills
Computer literate
On offer:
You will receive industry leading recruitment training both initially and ongoing throughout your Connections Career
A competitive base salary and industry leading commission options.
Incentives, bonuses and opportunity to increase your basic salary on a quarterly basis
A friendly and support team environment
Opportunity to travel and attend industry events
Why move to Dublin?
Dublin is the capital and largest city in Ireland and is famous for its Irish charm and cultural heritage. The city was recently voted the fourth most popular citytrip destination in Europe, and is considered to be one of the friendliest capital cities in the world. This is mainly because of the city's inhabitants; Dubliners are known to be friendly and humourous and it's easy to strike up a conversation with locals, which makes the atmosphere in Dublin warm and welcoming. Apart from a good dose of character, Dublin treasures history and art in its many museums, art galleries and historic sights, making it rich cultural centre in itself. And last but not least, Dublin is the perfect place for celebrating life over a pint of beer at one of the many city pubs!
About the position
For our client, a globally operating provider of digital solutions, we are currently recruiting Danish Technical Support Specialists .
As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide them the best and most cost effective solutions. There is a strong focus on meeting required SLA and KPI’s related to the delivery of optimum remote solutions. Close liaison with various escalation teams will be a key task within the role.
The roles will suit enthusiastic candidates with some previous customer service experience and a willingness to learn and develop.
Main responsibilities
Act as the primary country contact for customers on all escalations
Handle telephone/web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for customers
Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Co-ordinate all consumable calls in order to enable dispatch consumables to customers
Flexibility to take on additional tasks as directed by Team Lead
Validate customer details and requirements on data entry, categorize and deal with details appropriately
Maintain accurate database information
Obtain call closures details on all dispatched calls
Profile
You are/have:
Previous experience in a similar customer support role is preferred
A good and detailed knowledge of IT fundamentals (operating systems, desktop applications, networking, network protocols, etc.)
Skill and competency at providing professional technical telephone support
A strong aptitude and interest in developing detailed hardware knowledge to a specialist level
Able to work under pressure and deal positively with difficult situations
Can demonstrate effective interactive skills and ability to work as part of a team.
Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation
Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets
Flexibility with working time patterns which will need to align with in country requirements
Highly resilient under pressure and adaptable to unforeseen work demands
Benefits
Fixed salary + variable pay + language bonus
Relocation package (reimbursement for flight and hotel stay)
On-site canteen with breakfast, lunch and snacks available
Initial bank account set-up with monthly on-site support
Daily bus service provided from Dublin city centre to office
Fun, multicultural work environment with regular team activities
Good career development opportunities
Are you interested in this position and would you like to know more?
Mar 31, 2020
Full time
Why move to Dublin?
Dublin is the capital and largest city in Ireland and is famous for its Irish charm and cultural heritage. The city was recently voted the fourth most popular citytrip destination in Europe, and is considered to be one of the friendliest capital cities in the world. This is mainly because of the city's inhabitants; Dubliners are known to be friendly and humourous and it's easy to strike up a conversation with locals, which makes the atmosphere in Dublin warm and welcoming. Apart from a good dose of character, Dublin treasures history and art in its many museums, art galleries and historic sights, making it rich cultural centre in itself. And last but not least, Dublin is the perfect place for celebrating life over a pint of beer at one of the many city pubs!
About the position
For our client, a globally operating provider of digital solutions, we are currently recruiting Danish Technical Support Specialists .
As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide them the best and most cost effective solutions. There is a strong focus on meeting required SLA and KPI’s related to the delivery of optimum remote solutions. Close liaison with various escalation teams will be a key task within the role.
The roles will suit enthusiastic candidates with some previous customer service experience and a willingness to learn and develop.
Main responsibilities
Act as the primary country contact for customers on all escalations
Handle telephone/web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for customers
Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Co-ordinate all consumable calls in order to enable dispatch consumables to customers
Flexibility to take on additional tasks as directed by Team Lead
Validate customer details and requirements on data entry, categorize and deal with details appropriately
Maintain accurate database information
Obtain call closures details on all dispatched calls
Profile
You are/have:
Previous experience in a similar customer support role is preferred
A good and detailed knowledge of IT fundamentals (operating systems, desktop applications, networking, network protocols, etc.)
Skill and competency at providing professional technical telephone support
A strong aptitude and interest in developing detailed hardware knowledge to a specialist level
Able to work under pressure and deal positively with difficult situations
Can demonstrate effective interactive skills and ability to work as part of a team.
Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation
Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets
Flexibility with working time patterns which will need to align with in country requirements
Highly resilient under pressure and adaptable to unforeseen work demands
Benefits
Fixed salary + variable pay + language bonus
Relocation package (reimbursement for flight and hotel stay)
On-site canteen with breakfast, lunch and snacks available
Initial bank account set-up with monthly on-site support
Daily bus service provided from Dublin city centre to office
Fun, multicultural work environment with regular team activities
Good career development opportunities
Are you interested in this position and would you like to know more?
Business Travel Consultant Barcelona, Spain Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk! We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again. As a Business Travel Consultant, you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work up to 20 weekends per year upon previous notice.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
Mar 31, 2020
Full time
Business Travel Consultant Barcelona, Spain Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk! We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again. As a Business Travel Consultant, you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe. Responsibilities:
Master Customer Service, having a vocationally customer-focused mindset.
Keep high satisfaction standards and exceed customer expectations as much as possible.
Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
Help achieve very low churn rate of existing accounts by addressing/solving problems.
Stay up-to-date with new features and product launches.
Help define and establish best practices altogether with the rest of team.
Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
Suggest innovative ideas to increase sales and improve customer experience.
Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!
Requirements:
Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process.
Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
Availability to work up to 20 weekends per year upon previous notice.
Availability to work the night shift up to 8 weeks per year upon previous notice.
Good communicator: proficient communication skills in English, and ideally in another EU language.
Proven experience going above and beyond to provide an amazing service that delights customers.
Deep experience using ticketing tools or any similar software.
You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
Coachability: you are willing to develop yourself through listening to those around you and learning from them.
A true owner, you feel comfortable working outside of your comfort zone if needed.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Free coffee and beverages, fresh fruit and other breakfast stuff.
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Mar 30, 2020
Full time
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Mar 29, 2020
Full time
Dutch Speaking Biotechnical Sales Consultant Barcelona, Spain Do you want to work with high-quality laboratory products? Are you motivated by goals and always want to improve your performance? Do you want to form part of a multinational team while working from a modern and bright office location by the seaside in sunny Barcelona? Then we have the perfect opportunity for you! We are currently looking for a Biotechnical Sales Consultant with a native level of Dutch to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories. In this exciting role, you would be in close contact with laboratories with the aim of increasing business activities in the selected market area and being responsible for the whole sales cycle. Main Responsibilities:
Detect and establish new business possibilities in selected market area.
Retain and grow the existing base of customers.
Assure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling.
Offer support and attend inbound calls for the on-site team when necessary.
Requirements:
Native level of Dutch and fluency in English.
Previous sales experience in managing own sales funnels and being in close contact with clients.
Passion for innovative technical products and scientific research.
Team player with a great attitude and excellent set of social and communication skills.
Proficiency with Microsoft Office package, especially Excel.
Degree in Biology, Biochemistry, Chemistry, Biotechnology, Bio-medicine, or similar field is considered as an advantage.
Previous experience with laboratory research techniques is highly desirable.
Benefits:
A full-time position with working hours from Monday to Friday.
Competitive salary + bonuses.
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Office location by the seaside in Barcelona.
Our client works with some of the World’s biggest brands, providing them with bespoke embedded software, hardware and set top box solutions of all shapes and sizes.
In Brief:
Our clients teams work on exciting technical projects for some of the biggest global names in the media and broadcast industry; this means we are needing the support of contract Engineers and Associates with specialist technical and sector knowledge.
We are looking to engage several experienced Contractors that have hands-on embedded C++ software engineering experience, to support with the delivery of exciting, new customer projects. If you’re used to working in an Agile environment, have strong customer-facing skills, a wealth of technical knowledge and the ability to solve complex problems with minimal support, then we at Key Talent personnel would like to to hear from you.
What You’ll Need To Bring:
Strong experience with C, C++ or Java in an embedded Linux or Android environment
Strong debug and problem solving skills using the latest tools
Experienced developing and debugging multithreaded and/or multiprocess code
Ability to understand complex issues and discuss them via phone, email and other methods
Flexible, can-do approach
Mar 29, 2020
Contractor
Our client works with some of the World’s biggest brands, providing them with bespoke embedded software, hardware and set top box solutions of all shapes and sizes.
In Brief:
Our clients teams work on exciting technical projects for some of the biggest global names in the media and broadcast industry; this means we are needing the support of contract Engineers and Associates with specialist technical and sector knowledge.
We are looking to engage several experienced Contractors that have hands-on embedded C++ software engineering experience, to support with the delivery of exciting, new customer projects. If you’re used to working in an Agile environment, have strong customer-facing skills, a wealth of technical knowledge and the ability to solve complex problems with minimal support, then we at Key Talent personnel would like to to hear from you.
What You’ll Need To Bring:
Strong experience with C, C++ or Java in an embedded Linux or Android environment
Strong debug and problem solving skills using the latest tools
Experienced developing and debugging multithreaded and/or multiprocess code
Ability to understand complex issues and discuss them via phone, email and other methods
Flexible, can-do approach
We are looking for hands-on individuals who love working with people; we hire empathetic people who get a deep satisfaction only when a Customer is happy and returns once and again. As a Customer Care Travel Agent, you will have the chance to learn everything you want from the Travel Sector, specialise in this industry, develop your career and be part of a strategic team. You will have excellent communication, relationship, and problem-navigation skills. You are someone who acts proactively to address clients’ needs in any environment, with the ability to support them when managing the booking process end-to-end, ensuring high customer satisfaction and always maintaining our existing company-client relationships at a 7 Star satisfaction standard.
Responsibilities:
• Master Customer Care - simple.
• Tasks as a Travel Consultant.
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests.
• Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
• Addressing, preempting and solving problems - we want you to tell us and the client what might happen before it does.
• Stay up-to-date with new features and product launches - there are lots so be prepared for some serious innovation!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care.
• Come to us with innovative ideas to increase sales and improve customer experience.
• Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up!
Requirements:
• Native level of German and fluent level of English
• Shift Flexibility. We compensate well but this is not a 9-5 role!
• Superb English, spoken and written - We are a Spanish company but we operate in English internally and with our clients.
• 1 year of experience in Online Customer service, ideally within the Travel or Tourism industry.
• Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role.
What we always look for:
• Independent and autonomous. You don’t need hand-holding to get things done. You deliver at your best out of trust as no one is there to control you.
• Good prioritisation and focus skills as well as resourcefulness.
• Empathy - understand what our clients are going through!
• Smart, fast learner and tech savvy - know your way around Windows or Mac and phone.
• Extrovert, make connections quickly - enjoy social interactions, especially by phone, chat and email, and can create long-lasting connections very easily.
• Winner who is able to adapt to constant changes with a positive mindset - working for a start up is fun but it’s also a commitment!
• You are used and open to get and give constructive feedback.
• You want to learn - we have an amazing management team!
On top of that, you will only be the right candidate if you are:
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
• You LOVE TRAVEL! What do we offer?
• Competitive compensation + additional compensation for the night shifts and weekends.
• Full training, on-going coaching and TRUE development opportunity
• Daily coffee and beverages, fresh fruit and other breakfast stuff provided.
• Permanent contract with 6 months probation period.
• A fun, fast-paced experience that will allow you to grow as a professional
• Possibility to choose between Ticket transport OR gym membership
• Free online Spanish classes (technically we are a Spanish company, so you can get to learn Spanish if you want to!)
Mar 28, 2020
Full time
We are looking for hands-on individuals who love working with people; we hire empathetic people who get a deep satisfaction only when a Customer is happy and returns once and again. As a Customer Care Travel Agent, you will have the chance to learn everything you want from the Travel Sector, specialise in this industry, develop your career and be part of a strategic team. You will have excellent communication, relationship, and problem-navigation skills. You are someone who acts proactively to address clients’ needs in any environment, with the ability to support them when managing the booking process end-to-end, ensuring high customer satisfaction and always maintaining our existing company-client relationships at a 7 Star satisfaction standard.
Responsibilities:
• Master Customer Care - simple.
• Tasks as a Travel Consultant.
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests.
• Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
• Addressing, preempting and solving problems - we want you to tell us and the client what might happen before it does.
• Stay up-to-date with new features and product launches - there are lots so be prepared for some serious innovation!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care.
• Come to us with innovative ideas to increase sales and improve customer experience.
• Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up!
Requirements:
• Native level of German and fluent level of English
• Shift Flexibility. We compensate well but this is not a 9-5 role!
• Superb English, spoken and written - We are a Spanish company but we operate in English internally and with our clients.
• 1 year of experience in Online Customer service, ideally within the Travel or Tourism industry.
• Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role.
What we always look for:
• Independent and autonomous. You don’t need hand-holding to get things done. You deliver at your best out of trust as no one is there to control you.
• Good prioritisation and focus skills as well as resourcefulness.
• Empathy - understand what our clients are going through!
• Smart, fast learner and tech savvy - know your way around Windows or Mac and phone.
• Extrovert, make connections quickly - enjoy social interactions, especially by phone, chat and email, and can create long-lasting connections very easily.
• Winner who is able to adapt to constant changes with a positive mindset - working for a start up is fun but it’s also a commitment!
• You are used and open to get and give constructive feedback.
• You want to learn - we have an amazing management team!
On top of that, you will only be the right candidate if you are:
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
• You LOVE TRAVEL! What do we offer?
• Competitive compensation + additional compensation for the night shifts and weekends.
• Full training, on-going coaching and TRUE development opportunity
• Daily coffee and beverages, fresh fruit and other breakfast stuff provided.
• Permanent contract with 6 months probation period.
• A fun, fast-paced experience that will allow you to grow as a professional
• Possibility to choose between Ticket transport OR gym membership
• Free online Spanish classes (technically we are a Spanish company, so you can get to learn Spanish if you want to!)
The job,
Being the first point of contact for guests and hosts, offering solutions in order to enable them to take advantage of a community marketplace with millions of users
Joining a team specialized in offering support through written communication/phone
Internal growing opportunities based on performance
We work hard and reward harder,
Competitive wages – base + performance bonus
Relocation package and welcome support to Porto
40hours/ week in rotating shifts (8 am - 2 am, Monday to Sunday)
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives; like our Fit wellness program
Job Type: Full-time
Mar 28, 2020
Full time
The job,
Being the first point of contact for guests and hosts, offering solutions in order to enable them to take advantage of a community marketplace with millions of users
Joining a team specialized in offering support through written communication/phone
Internal growing opportunities based on performance
We work hard and reward harder,
Competitive wages – base + performance bonus
Relocation package and welcome support to Porto
40hours/ week in rotating shifts (8 am - 2 am, Monday to Sunday)
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives; like our Fit wellness program
Job Type: Full-time
Are you constantly daydreaming about travel and thinking of the next destination to visit? Do you find yourself convincing family and friends to go and try new countries? If so, read on! A large international travel group have an exciting job opportunity for a Dutch speaking Travel Consultant to join their team in Johannesburg, South Africa. They are looking for enthusiastic fluent Dutch speakers who are ready for a career in travel (and not just a job).
This Dutch speaking Travel Consultant job in Johannesburg, South Africa will require to sell amazing travel experiences to your customers. Before you begin your role, they’ll give you all the training you need to boost your knowledge of worldwide travel, train you on airfares and sharpen your sales skills. This is a unique job opportunity to sell a product you love, while also benefiting from a generous bonus structure. This team offer a lucrative salary and amazing benefits!
Requirements for this Dutch speaking Travel Consultant job in Johannesburg, South Africa will include:
Must be fluent in Dutch
Sales experience - this is essentially a sales role (the more you sell, the more you earn)
Travel enthusiasm and experience
Good IT skills - able to pick up systems quickly
Strong communication skills - being articulate is key to speaking to their customers
Empathy - the ability to make your customers feel loved
If you meet the above requirements for this Dutch speaking Travel Consultant job in Johannesburg, South Africa, we would like to hear from you! Please send your CV through to contact@languagerecruiters.com today!
Mar 26, 2020
Full time
Are you constantly daydreaming about travel and thinking of the next destination to visit? Do you find yourself convincing family and friends to go and try new countries? If so, read on! A large international travel group have an exciting job opportunity for a Dutch speaking Travel Consultant to join their team in Johannesburg, South Africa. They are looking for enthusiastic fluent Dutch speakers who are ready for a career in travel (and not just a job).
This Dutch speaking Travel Consultant job in Johannesburg, South Africa will require to sell amazing travel experiences to your customers. Before you begin your role, they’ll give you all the training you need to boost your knowledge of worldwide travel, train you on airfares and sharpen your sales skills. This is a unique job opportunity to sell a product you love, while also benefiting from a generous bonus structure. This team offer a lucrative salary and amazing benefits!
Requirements for this Dutch speaking Travel Consultant job in Johannesburg, South Africa will include:
Must be fluent in Dutch
Sales experience - this is essentially a sales role (the more you sell, the more you earn)
Travel enthusiasm and experience
Good IT skills - able to pick up systems quickly
Strong communication skills - being articulate is key to speaking to their customers
Empathy - the ability to make your customers feel loved
If you meet the above requirements for this Dutch speaking Travel Consultant job in Johannesburg, South Africa, we would like to hear from you! Please send your CV through to contact@languagerecruiters.com today!
