132 Communications Jobs jobs

We are currently looking for Norwegian speaking customer service agents for an online bank in Malta! About our client: Our client is an international supplier of mobile banking, digital consumer and small business loans, distributed and managed by mobiles. The company was formed in 2005 and is headquartered in Helsinki, Finland, our client is expanding rapidly and operating across Europe, Africa, South and North America and the Asian region. As a pioneer in digital and mobile finance service technology, our client is at the forefront of the digital banking revolution. Launched in 2016, our client's mobile bank is an innovative mobile banking platform that offers a wide range of banking services, which include real-time payments and transfers, in one app. This app is now available in five European markets. The company actively seeks to create the right environment and provide the right tools for its employees to thrive and develop. The company is an international provider of mobile banking and digital consumer and small business loans that are distributed and managed by mobile devices. Work in Malta Malta is becoming more and more popular as a destination for Scandinavians to work in. The sun shines 300 days a year and is perfect for those who are a sun worshiper. In Malta, there are many opportunities to start your career and build a strong resume while enjoying the good life of sun, bath and late nights. Finding accommodation in Malta is easy and there is a lot to choose from. Malta has undergone a major development in recent years, which has resulted in many new homes being built. English is the official language that makes it easy to understand everything. Malta is a small island and has good public transport that takes you everywhere on the island. There is no doubt that Malta is a popular and attractive destination for those looking for the sun and the good life! There is a lot of both, for those who want to move to Malta. Malta is known to be a safe country, according to Eurostat, Malta has only 0.3 percent criminal acts per 1,000 inhabitants. This, in combination with 300 days of sunshine a year, is difficult to beat In combination with the growth of Malta, the health costs of Malta have also been free, as long as you are employed by a company. Moving to Malta gives you the opportunity to experience both the city and the beach, at the same time! Here you can wander around Valletta and enjoy the beautiful little streets of the city, which in many ways can recall Italian architecture at its best. At the same time, both opportunities are just a bus ride away, if you like Sliema instead. The beautiful city, Sliema, is located on the coast and has a view in the middle of Valletta and Saint Julian's. There are plenty of good cafes, restaurants, pubs and shops here. The best thing about this? Your office is a 14 minute walk away! About the position Assist the boarding process for new customers, assist operational processes for new and existing customers, cost of development, cancel customer accounts (current account, savings account, terminal deposit account) and responsible for all customer processes. Provide professional customer service and handle all inquiries about the company's products and services. You will be responsible for opening the Company's accounts in accordance with the Company's products and services guidelines. You want to build a relationship with customers while addressing issues related to some of the company's products. Identify sales opportunities after analyzing customer needs. Assist with the collection of data / information for the company (via telephone, email, chat, video call or other agreed communication channel) Key skills Fluent language skills in Norwegian and English. Multiple languages ​​will be an advantage. Previous work experience in a similar environment is a plus. General computer skills Create player and customer oriented Willing to learn and expand your knowledge What our client offers The opportunity to work in a dynamic and internationally developed company Opportunity for growth, realization of own ideas and further training Professional and follow-up environment Performance-based bonus program Company Events Gym card and transport solution for night shift, when public transport is not available Relocation package Internal development training   To apply for the service you can send your resume to marte@nordicjobsworldwide.com

Would you like to work for a major communications company operating throughout the African continent? If you are based in  Johannesburg  and have 5+ years consistent work experience with Enterprise Risk Management in a multinational company, working as a the  Business Risk Manager  with such a reputable brand could be the perfect  job  opportunity for you. The Business Risk Manager in Johannesburg will be responsible for the leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company’s operational and strategic risk. As the  Business Risk Manager , you will report to the Chief Financial Officer, Chief Risk Officer, or other corporate level officer designees. Does this  job  seem challenging enough for you? Apply today! You will need the following for this  Business Risk   Manager job  in  Johannesburg : 5+ years consistent work experience covering similar functions in multinational manufacturing and telecommunication companies Relevant tertiary qualification Computer Literacy (MS Project, MS Word, PowerPoint, Visio and MS Excel and Access in particular)

A leading global communications organization who work with the world’s biggest brands, helping them creatively engage with their audiences 24/7, have an amazing  job opportunity  for a  Senior Media and Content Strategist  in  Johannesburg . If you want to be part of the conversations that are shaping the world we live and work in, you’ll want to be part of this team! Your key responsibilities as the  Senior Media and Content Strategist  in  Johannesburg  will include: Develop and execute proactive and news-driven media relations programs/project. Develop and implement creative story-telling programs for earned media that produce superior results Develop and/or oversee content, including press releases, marketing collateral, social media content, op-eds, website copy, e-books and whitepapers Define and drive content creation goals, strategy, and tactics Interface with lead internal and external client spokespeople and communications contacts in the management of media and content assignments Leverage traditional media as well as digital/emerging technologies for PR programming and influencer outreach Cultivate ongoing relationships with key journalists In collaboration with account managers, help monitor projects to ensure that deadlines and quality standards are met Assist in identifying the media relations and content talent needed for successful programs Help set accurate campaign budgets and brings projects in on budget Set and meet campaign measurement and evaluation criteria Identify and assist in the training and development needs of junior staff on the media relations and content track, and spotlight opportunities which enable staff members to reach their full potential Requirements for this  Senior Media and Content Strategist job opportunity  in  Johannesburg : Bachelor’s Degree in Journalism, Marketing Communications, English or other related subject 6+ years’ experience in public relations at an agency or corporate in-house High creativity coupled with strong attention to detail and the ability to work in a rapid, deadline driven environment Solid relationships and working knowledge of key online/offline media influencers/journalists Firm knowledge of key issues and trends in health and/or technology industry sectors Fluency and/or familiarity with digital and social media required Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media Experience working on multi-disciplinary (holistic) communication initiatives Familiarity and compliance with regulatory guidelines in regulated health communications is a plus

Are you passionate about  marketing ? Do you have extensive knowledge of digital  marketing  arena? Then apply for this  Digital Client Lead job  in  Cape Town  now! An International award winning  marketing  agency striving on its innovation and creativity in promoting high quality work in the world of advertising is looking for a digital client lead to join their team. As the digital client lead you will be responsible for developing and maintain of client business and market objectives and building and maintaining client relationships and driving digital media Your responsibilities for this  Digital   Client Lead job  in  Cape Town  will include: Developing and defining digital strategy on behalf of clients Demonstrating an understanding of the digital landscape, industry tools and data interpretation Train and support staff on digital strategy Delivering on all client requirements Key Competencies/requirements for this  Digital Client Lead job  in  Cape Town : Must be a team player Highly accurate Strong client relationship management skills Minimum of 5 years’ experience in digital media

A leading e-commerce group have an exciting  job  opportunity for a  Senior Digital Marketing Manager  to join their team in  Cape Town . You will help set strategy and creative coordination across all our digital platforms. You will capitalise platform investment, delivering a consistent experience for our customers through synergy of brand, tone of voice and messaging regardless of digital touchpoint. Does this seem like the perfect challenge for you? Keep reading! The  Senior Digital Marketing Manager  in  Cape Town  will support the team to improve online content and subsequent marketing campaigns essential to increased revenue and a better digital experience. This  job  will require you to convert passengers into digital customers of, including the new consumer website and passenger app. Requirements for this  Senior Digital Marketing Manager job  in  Cape Town  will include: Extensive digital marketing experience Proven track record in management and delivery of successful marketing campaigns Proven track record in cross functional projects Ability to manage large budgets, maximising return on investment Strong organisation skills and the ability to manage multiple projects Good problem solving skills Highly influential with stakeholders at all levels both internally and externally Ideally Degree in Marketing or Communications

A large full-service ad agency in  Cape Town  have an exciting  job  opportunity for a  Digital Content Manager  to join their team. The  Digital Content Manager  will lead, plan and execute digital media and content initiatives in support of the client’s brand Your key  job  responsibilities as the  Digital Content Manager  in  Cape Town  will include: Brief agency and cross-functional partners to scope, develop and deliver digital content Steward the execution of digital media content with Media, Marketing and Creative Services teams by coordinating and assisting cross functional/cross agency status meetings, guiding creative approvals, ensuring timelines are met Deliver and manage company owned website content, working alongside Marketing and Creative Services, Technology as well as agencies Manage email and SMS content creative for company-owned subscribers Champion digital analytics through measurement planning, benchmarking, actionable reporting and optimization implementation Manage email and SMS content creative to company owned subscribers Requirements for this  Digital Content Manager job  in  Cape Town : Bachelor’s Degree required 3+ years of experience working in the digital marketing (media, creative, etc.) Experience with SEO, keyword search, and other digital marketing principles Experience with Google AdWords, Analytics, etc. Strong understanding of digital media best practices as well as industry knowledge

Are you a  Director of Strategy (Digital)  with extensive experience looking for a new exciting challenge? A global digital agency that creates experiences that people want and businesses need is looking for to join their team in  Cape Town ! This  job  will be perfect for someone who has demonstrated success in conception in and bringing life transformative solutions for brands and businesses. Does this seem like the perfect challenge for you? Keep reading! Your key  job  responsibilities as the  Director of Strategy (Digital)  in  Cape Town  will include: Identify whitespace opportunities and deliver innovative solutions and actionable strategies for clients Act as key strategic partner to senior-most clients (CMOs, CEOs, CTOs, CIOs) across a portfolio of brands Write and present actionable brand strategies having applied critical research methodologies (ethnographies, reports, interviews) and utilising the right tools for the situation at hand (brand positioning, value proposition etc.) Genuinely listen to clients and consumers, and demonstrate optimism that unique solutions to their business and real-life challenges can be uncovered Quantify opportunities, both internally and with clients, understanding what constitutes a big idea or a small one, what could transform a product or a category, and what is right for the challenge at hand Manage and mentor team members with a wide range of expertise – from user experience, to brand design, to data-based insights Continuously learn about disruptive industries, consumer interests, and business trends Provide thought leadership to our clients in addition to the internal Service Design team, and contribute to POV on and approach to innovation consulting Identify opportunities to leverage global network of talent across experience, creative and technology, and our diverse portfolio of services to positively impact our clients’ businesses Requirements for this  Director of Strategy (Digital) job  in  Cape Town : 12+ years’ experience in the strategy and/or innovation consulting space Bachelor’s Degree or equivalent; MBA Strongly preferred Demonstrated humility, collaboration, and leadership skills, combined with optimism, and an inventive and entrepreneurial spirit Business sense and commercial expertise, with curiosity and a creative mind Tangible case studies of brand strategy you helped launch on behalf of large clients Proven team leadership and management experience, with the ability to inspire teams and educate without being condescending

A communications agency based in  Johannesburg  have an exciting  job  opportunity for a  Strategic Marketing Manager  to join their team. This unique  job  opportunity calls for someone who likes to blur the lines of traditional and non-traditional marketing planning and execution. Your key  job  responsibilities as the  Strategic Marketing Manager  in  Johannesburg  will include: Managing client communications including acting as day-to-day contact Strategic planning of  marketing  messaging through owned and paid channels Ability to create  marketing  platforms that drive client goals, and drive them from conception through to execution Collaborate with other internal departments to discover fitting opportunities to cross promote with other agency clients—leveraging relationships and owned marketing assets Developing creative ideas for take-to-market plans—writing concepts and tailored recommendations for clients Versed in Digital  Marketing  and Strategic Communications—as they related to the integrated marketing mix Conduct ongoing marketplace research uncovering and sharing best practices and trends Attend and work various client events in a  marketing  capacity as needed Lead conversations (including negotiations) with third parties Leading internal and client brainstorms Some travel may be required Requirements for this  Strategic Marketing Manager job  in  Johannesburg : Degree with 4+ years’ experience in integrated marketing Experience with outreach to brands and organizations as a part of the  marketing  efforts Strategic mindset and ability to effectively share concepts and create tailored proposals Ability and desire to work across various verticals including media, sport, entertainment, B2B Existing relationships preferred but not required Entrepreneurial spirit Passionate, curious, proactive, and creative Thrive in a fast-paced, high-energy environment Able to multitask and adapt easily Must have a valid drivers’ license and own car

An international network agency has an exciting  job  opportunity for a  Head of Digital Strategy  to join their team in  Cape Town . You should possess the ability to distill the most complicated technologies into relatable concepts with social media programs that resonate with target audiences and meet them where they are. You will also need to command a creative presence. Does this sound like you? Keep reading! Your key  job  responsibilities as the  Head of Digital Strategy  in  Cape Town  will include: Provide strategic counsel, guidance and leadership to clients and staff in the areas of social media strategy, content strategy and analytics Maintain relationships with senior-level client contacts and internal contacts Effectively budget new scopes of work and manage staff utilization to meet targets Work across account teams to infuse digital elements such as paid amplification, SEO and analytics Advise account teams on research, strategy, creation, execution and measurement of content across Twitter, LinkedIn, Facebook, Instagram, Blogs and other relevant social channels Use social listening tools to generate insight, fuel social conversation and inform campaign and content recommendations Identify new tools and techniques to improve the performance of digital efforts Work with content strategists, copywriters and other creatives to ensure consistent editorial voice across accounts and assets Maintain knowledge of social media best practices (organic and paid), stay on top of trends and translate this knowledge into actionable insights for strategy Create case studies highlighting results from successful client social media campaigns Requirements for this  Head of Social Strategy job  in  Cape Town : 10+ years of relevant experience The ability to quickly and smartly adjust digital strategy, voice and tone based on client and audience The ability to take initiative, keep organized and handle multiple projects at once Strong strategic client consultancy skills gained in an agency environment Well-versed in social media and content marketing as an important awareness and lead generating element Experience running both paid and organic social campaigns from a content perspective Some experience with SEO/SEM strategy desired, but not essential Demonstrate strong leadership skills and aptitude to develop and motivate a team The ability to provide social input on PR campaigns as well as broader marketing strategy

Har du alltid hatt en drøm om å jobbe i Barcelona? Ønsker du å oppleve noe nytt? Ta sjansen og søk i dag! Om kunden Selskapet du vil jobbe for er ledende innen sin nisje i Europa hvor de tilbyr ulike typer kundeservice løsninger. Vår kunde har i dag mer en 7.500 ansatte i over 38 forskjellige land som Tyskland, Frankrike, Spania, Skottland, Polen, Tsjekkia, Russland og Tunisia. Kundene man jobber for tilhører de 500 største selskapene innen IT, HI-Tech, telecom, finans, helse og handel - bransjen.  VI søker nå dyktige kandidater til  IT support hos vår kunde. Hvorfor flytte til nydelige Barcelona? Barcelona er en vakker by som ligger i hjertet av Katalonia i Spania. Vår kunde har sine kontorer 15 minutter fra Camp Nou og et steinkast fra stranden! I Barcelona vil jobbe i et dynamisk miljø med mange andre skandinaviske kollegaer, samtidig som du får brynet deg på en annen type kultur. Barcelona er en nydelig by og er selve hovedstaden i regionen Catalonia i Spania.  Barcelona er kjent for sin kunst og flotte arkitektur, og selvfølgelig fotball. Barcelona har 4,7 millioner innbyggere og har det 6. største området i EU. Byen er lokert rundt både byliv og strandliv på samme tid. Dette er en av mange grunner til at Barcelona er blitt veldig populært de siste årene. Det er heller ingen hemmelighet at Barcelona er kjent for sitt gode uteliv og fantastiske shoppingmuligheter. Byen tilbyr rett og slett alt, og mer enn hva du ønsker deg! Forventninger På IT support har man fokus på innkommende samtaler via mail, telefon og chat. Ditt arbeid kommer hovedsaklig til å innebære case løsning. Her vil du møte nye mennesker både på telefon, chat og mail. Du bygger også opp din egen portfolio av bedriftskunder og utvikler og introduserer eksisterende kunder for nye produkter og tjenester.  Du vil jobbe mot kundens behov og for å bygge langsiktige relasjoner gjennom oppfølging og oppdatering av nye produkter.   Vi leter etter deg som Snakker flytende Norsk Kan kommunisere godt på Engelsk Har tidligere erfaring fra kundeservice eller IT support Interesse for IT/kundeservice Er pålitelig og kan arbeide mot mål Selvsikker og utadvendt - du jobber effektivt! Kunne løse et problem kjapt og effektivt gjennom rett analysering av problemet  En vinnerpersonlighet Kunne jobbe i et høyt tempo med et konkurranseinnstilt miljø Bedriften tilbyr støtte til relokering Er dette en perfekt stilling for deg? Send din CV og søknad til  marte@nordicjobsworldwide.com  - Alle søknader/CV MÅ være på engelsk. Har du spørsmål angående stillingen kan du også ringe Marte H. Larsen på +47 40 46 05 40. Ser frem til å høre fra deg!  

A privately owned marketing agency in  Johannesburg  with a growing client base needs you! This growing agency has an amazing  job  opportunity for a  Media   Planning Strategist  to join their team of talented, creative individuals. If you have a clear understanding of  digital  media tactics and advanced knowledge of SEM, Paid Social platforms and  digital  reporting metrics, this  job  could be perfect for you! As the  Digital Media Planning Strategist  in  Johannesburg , your  job  will require you to be responsible for guiding the strategy, identifying key measurements and implementing complex paid  digital  media solutions and other emerging media channels. What you will need to be perfect for this  Media Planning Strategist job  in  Johannesburg : 3 years relevant experience An industry-related degree or diploma/relevant experience within a  digital  agency SEM-related work experience within a  digital  agency/client direct Basic analytics understanding Google AdWords certified (search, display and video)  

A global digital agency that creates experiences that people want and businesses need have a great  job  opportunity for an  Digital   Account Manager  to join their amazing team in  Cape Town . If you have experience in agency environment and a passion for digital, this  job  could be perfect for you! Your key  job  responsibilities as the  Digital   Account Manager  in  Cape Town  will include: Effective and accurate financial management of projects Ensure projects are in order for WIP meetings and ARIP’S are monitored and tracked throughout a projects life cycle Ensure monthly forecasts are accurate and updated weekly Follow up on for payment dates on invoices – 30 days, escalate if no response Deliver high quality campaigns in line with agreed plans, including liaison with other departments Work closely with Operations team to ensure jobs flow seamlessly through the system as fast as possible ensuring a quality deliverable Develop excellent relationships with client counterparts including effective and accurate reporting of all client contact and requests Completion of Status Reports and Contact Reports mandatory Add value to the client’s business by identifying opportunities to improve current practices, creative work, and campaign performance Ensure clients brand strategy is always reflected on when putting forward proposals to help strengthen and align brand efforts Identify new opportunities within the client’s business thereby growing the business Requirements for this  Digital   Account Manager job  in  Cape Town : Matric qualification essential Marketing or communications degree preferable Min 2-5 years’ experience in an agency environment essential Real passion for digital essential Broad understanding of all communication disciplines – BTL, ATL & TTL Broad understanding of new technology and the application of it to the creative process Ability to review campaign results, and identify opportunities for improvement Excellent creative understanding and ability to judge creative Digital knowledge a must

A global digital agency that creates experiences that people want and businesses need have a great  job  opportunity for an  Digital   Account Director  to join their amazing team in  Johannesburg . If you have experience in agency environment and a passion for digital, this  job  could be perfect for you! Your key  job  responsibilities as the  Digital Account Director  in  Johannesburg  will include: Maintain and nurture client relationships with designated client accounts Develop new business from existing clients Manage key account relationships by understanding their needs and providing solutions to key question Design & deliver high quality research to address client needs Define proposal structure; ensure the proposal meets client research objectives in the most effective way Supervise projects within dedicated accounts, including project management, quality, job profitability, costs Responsible for providing best costs and maximizing profitability Follow the project communication, between the delivery team and the clients Provide guidance on analysis techniques and “finding the story”. Ensure strategic content of conclusions and recommendations, always adding value to research results Deliver the story and the key understanding of the story for the clients Deliver the final presentation / reports / deliverables for projects to clients, lead face-to-face presentations Manage client and internal stakeholders expectations Manage team motivation and morale. Coach and support team members Requirements for this  Digital   Account Director job  in  Johannesburg : Matric qualification essential Marketing or communications degree preferable 5+ years’ experience in an agency environment essential Real passion for digital essential Proven track experience in client management & business development Experienced in line management and in developing team members through coaching and performance management Broad understanding of all communication disciplines – BTL, ATL & TTL Broad understanding of new technology and the application of it to the creative process Ability to review campaign results, and identify opportunities for improvement Excellent creative understanding and ability to judge creative Digital knowledge a must

Danish Customer Support Advisor in Amsterdam Are you looking for a job in the diverse, vibrant city of Amsterdam?  Do you speak Danish fluently and do you have affinity for IT and Customer Support?  Boost your career by working for an internationally acclaimed business close to Amsterdam city centre! About the position Our client is a world leader in customer experience outsourcing and known for its collaborations with many acclaimed brands. They are now looking for Danish Customer Support Advisors to join their open-minded, succesful team in dynamic Amsterdam. In this role you will be working for either the largest global apparel brand in the world or a multinational specialist in the field of Electric Vehicle charging systems. As a Danish Customer Support Advisor you will be handling phone and email enquiries from customers and help them with any questions or problems they might have. To succeed in this role, you’ll need a natural confidence and empathy when speaking with customers, and be able to draw on your passion for IT to help guide them through their buying decisions. We’re looking for people who have experience working in Customer Service or Retail, who are friendly, with strong communication skills, and who can oversee problems through to resolution. As the voice of their brand, you’ll make sure every customer is looked after, and receives the top-notch service they deserve, every time. Profile You are/have: - A background or interess in Customer Service - The ability to speak and write fluently in Danish and English - Interess for background in IT - Always adapting - Giving Customers the best support Benefits - A comprehensive training programme, to teach you everything you need to know, as well as access to global development programs - 25 holidays - Travel reimbursement if you live further than 10km from the office - Lots of fun, community and charity initiatives for you to get involved Why moving to Amsterdam? Amsterdam, the lively capital of The Netherlands, is a popular destination for those looking for a fun weekend getaway. But many expats also find their home in the Venice of the North. This lovely canal-side city is known for its tolerance and welcoming, laid-back attitude. Amsterdam is diverse and multicultural city with a rich cultural life. The city offers a great variety of museums, restaurants and a vibrant night life. In short, it’s the perfect destination to enjoy life and meet people from all over the world!

Dreaming of living in Lisbon? Are you a Danish   speaker and do you have a passion for providing excellent customer care? Would you like to work in a fun, multicultural team in the centre of the city? If so, we have a great job opportunity for you to kick-start your career in Portugal!   Our client:  Our client is an international expert in extraordinary customer experience solutions and collaborates with many world-famous brands. They are now looking for a German Customer Advisors to join their ambitious team in sunny Lisbon or Porto.   About the position You will be integrated into a multicultural team providing help-desk support related to payment services. Your responsibility will be to manage a variety of inbound customer servicing interactions, provide excellent customer care to both individual consumers and corporate customers.   Main tasks include Supporting a variety of inbound customer servicing Cross-selling and up-selling calls for existing customers who may have questions related to their product(s) Managing basic balance inquiries Handling requests for account maintenance Providing assistance with fees assessed Informing customers on product features and online/mobile services Offering assistance with disputing a charge Handling inquiries regarding card usage or card replacement Calling back customers for follow-up or service recovery Engaging with customers and resolve where possible customer dissatisfaction or escalation calls   Requirements Native Danish with a high level of English Great team player with a strong attention to detail Great communication and interpersonal skills Enthusiastic, positive attitude with a strong willingness to learn   Benefits Fixed monthly salary + bonus Relocation package Daily meal vouchers Private health insurance Fully paid training sessions Many opportunities to further your career Friendly, multicultural work environment Why move to Portugal? Portugal is famous for its warm weather, and generally the weather in Portugal is warm all year long. But depending on where you settle in the country, you will be able to experience weather differences. For example, if you settle in the south, the weather will be far more hot and dry than if you settle in the northern part of Portugal, where there is a more temperate climate. As in all other countries you will also be able to experience regional differences in Portugal depending on where in the country you choose to settle. In cities such as Lisbon and Porto, you will be able to experience a vibrant city life that offers shopping, historical and cultural experiences, while on the countryside you will experience small, pleasant villages.

IB ANALYST Partners with Sales on Renewal Opportunities Overview The IB Analyst works directly with Customers, Partners and Cisco internal stakeholders to help manage and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed Base lifecycle management enhancing customers and internal stakeholders experience across Services, Software and Subscriptions. The IB Analyst is pivotal in providing actionable insights across Cisco on customer IB synchronicity, license activation, license consumption, service coverage, subscription term compliance and software feature utilization. The IB Analyst uses this information to highlight renewal/adoption/compliance opportunities for the Customer Success team. This role will help design and leverage “My Cisco Entitlement” enterprise solution in alignment with Customer lifecycle motions. “My Cisco Entitlement” provides a digitized platform experience for Customers visibility and management of all of their Assets in one place, allowing for assigned users to take actions with customers, access reports and data to capture recurring revenue opportunities. Leveraging the full capabilities of “My Cisco Entitlements” will be enabled through a clear strategy and set-up of Smart Accounts, a key responsibility of the Entitlement Manager as an outcome of the ongoing exposure to customer insights.   Activities Description: Engage with account team and provide visibility into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management Job description: Accountable for owning & executing renewal contracts for software and services across an assigned territory Quarterback the Renewals motion with the Customer and lead a team of Cisco & Partner resources for all Renewals activities from opportunity identification to close Build deep relationships with Customer executives that are decision makers in the renewal to understand their objectives and accelerate path to full adoption, renewal and upside Lead renewals opportunities or support AM in the overall negotiation (depending on deal size and elements) to ensure integrity of the renewal portion of the agreement Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services. Partner with the CSEs and CSMs and leverage data/insights from all account resources Identify growth opportunities and engage account manager, to define renewal and upsell proposals Monitor quote creation, all Customer meetings, and make sure all contracts close on time and with maximum value for Cisco and its customers Work closely with the sales team Install Base Baseline Assessment and reconciliation Synchronize their IB data with Cisco and collector IB data (Ensure data integrity), in partnership with internal CPS Data Operations teams Monitor KPIs including CLI metrics and provide inputs to impact the metrics positively   Requirements: Excellent communications skills Ability to think outside the box and be an instrument of change Deals with ambiguity and translate into synthesized message A demonstrated track record of managing data across many sources is essential to this role. Strong influencing skills proven ability to influence outside of organization and across roles and functions Ability to apply a project management approach to problem solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution) Attention to detail and ability to execute against tight timelines Strong operational and organizational skills Analytical thinking – ability to interpret and translate data into information and synthesize it for timely and accurate decision - making support to the client    

Web Applications Developer (Javascript) Malta In this role, you will be part of the creation of custom front-end web components and engaging web admins for the company. Security and performance of applications are key!   Responsibilities: Build front-end components for the company’s e-commerce web platform and a client portal. Drive continual improvements by suggesting UI and Front End software architecture improvements and propose the use of new technologies, ensuring web development follows a responsive paradigm. Periodically review staging and production environments, as well as client-side performance, and proactively improve on it.   Requirements: Highly skilled at front-end engineering using Object-Oriented JavaScript, various JavaScript libraries and micro frameworks (jQuery, AngularJS, Angular2+ and Typescript etc.), HTML5 and CSS3. Experienced with LESS/SASS or other CSS preprocessors. Experienced with servers like Express.js, Tomcat, httpd etc. Familiar with Node.js and surrounding tooling. Expert knowledge in developing high-volume / high-availability web applications. Knowledge of reactive programming and redux/flux is desirable. Team player with great communication skills. Proficient in written and spoken English.

German speaking Loan Administration Specialist Malta The Debt Collections Officer is responsible for reaching out to German customers with the aim of reminding them of their upcoming loan repayment date, collecting payments from overdue loans or negotiating other debt repayment options and advising customers of further outcomes of non-payment of loan. Responsibilities: Deliver a consistent and professional level of service at all times. Read, interpret, apply and comply with laws, rules, regulations, company policies, procedures and instructions as required. Demonstrate good customer service skills while initiating outbound and receiving inbound calls. Consistently, efficiently, and lawfully contact consumers by different communication means regarding collection and recovery of outstanding consumer accounts. Prepare notifications to secure payment, explain penalties, interest, deadlines, and consequences for failure to comply.  Obtain and evaluate financial information for the purpose of negotiating re-payment terms and methods with debtors by form of payment in full, settlement and/or payment plan. Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction. Perform skip-tracing techniques using various tools and databases when needed to find additional customer contact information. Handle each account activity promptly and in the correct manner, updating customer related records in the Bank’s data base accordingly. Consistently and accurately document all information pertaining to customers’ accounts in the Bank’s data base. Meet monthly collection goals as assigned by manager. Support additional consumer service requests. Promote a positive work environment. Performs other duties as assigned. Requirements: Candidate should be energetic, empathetic, and must have a positive attitude. She/he should be persistent and assertive with a competitive nature. Communication skills are key in this position, including all active listening, speaking and negotiation. Candidate should have: Ability to read, write and speak fluent German. Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette. Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism. Problem solving skills and ability to maintain composure with difficult or irate customers. Ability to demonstrate basic computer skills including use of MS Windows, word processing, spreadsheets, electronic communication, and Internet browsing. Knowledge of standard office equipment. Ability to follow oral and written instruction and to identify exceptions. Attention to detail, initiative and high standard of work. Education A level or Equivalent. Previous experience in customer service, sales, collections, or a related role is preferred. Experience with Customer Database preferred. Knowledge of basic business mathematics.