We are looking for a Credit & Collections Agent for our client in Barcelona, Spain! Do you have experience from customer service, sales or accounting and numbers? Then we would like to hear from you!
Our client Our client is an $11 billion technology leader that innovates the way the world communicates, connects and works. Their expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. Their client understand what’s at the heart of work – and all of the forms it can take. They embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – their technology, software and people successfully navigate those intersections. They automate, personalize, package, analyze and secure information to keep the customers moving at an accelerated pace. Credit & Collections Agent • Responsible for...
Sep 18, 2020
Full time
We are looking for a Credit & Collections Agent for our client in Barcelona, Spain! Do you have experience from customer service, sales or accounting and numbers? Then we would like to hear from you!
Our client Our client is an $11 billion technology leader that innovates the way the world communicates, connects and works. Their expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. Their client understand what’s at the heart of work – and all of the forms it can take. They embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – their technology, software and people successfully navigate those intersections. They automate, personalize, package, analyze and secure information to keep the customers moving at an accelerated pace. Credit & Collections Agent • Responsible for...
Responsibilities
Assist Team Leader on supervision of the team;
Answer questions from team members and resolve issues;
Work along the team, by helping customers to finish their loan application;
Answer customer’s questions via phone, chat, SMS or email;
Looking for ways to enhance the customer experience and increase revenue;
Analyze team and agent performance;
Reading and analyzing daily reports and consulting the way forward in a result driven environment
Analyzing Data and finding gaps
Putting reports together and presenting data to Manager
Work closely with Team Leader to improve working procedures;
Most importantly, putting customers at the heart of everything you do.
Requirements
You’ll love analyzing data AND serving customers;
In possession of relevant qualifications in statistics and data analysis
Hands on mentality, leading by example;
Written and verbal fluency in English and German;
You’ll be target driven, competitive...
Sep 02, 2020
Full time
Responsibilities
Assist Team Leader on supervision of the team;
Answer questions from team members and resolve issues;
Work along the team, by helping customers to finish their loan application;
Answer customer’s questions via phone, chat, SMS or email;
Looking for ways to enhance the customer experience and increase revenue;
Analyze team and agent performance;
Reading and analyzing daily reports and consulting the way forward in a result driven environment
Analyzing Data and finding gaps
Putting reports together and presenting data to Manager
Work closely with Team Leader to improve working procedures;
Most importantly, putting customers at the heart of everything you do.
Requirements
You’ll love analyzing data AND serving customers;
In possession of relevant qualifications in statistics and data analysis
Hands on mentality, leading by example;
Written and verbal fluency in English and German;
You’ll be target driven, competitive...
A multi-tasking and dynamic AML role just became available with our client, where you will be responsible for servicing high profile alternative investment fund industry clients. The role encompasses all aspects of KYC from client on-boarding stages and interaction with operational teams to management and regulatory reporting. Responsibilities: • You will be familiar with the AML legislation and regulations in Malta, including the FIAU Implementing Procedures;
• You will be performing risk assessment of existing and new clients, evaluating and identifying suspicious behavior and reporting to the Manager on appropriate action according to the level of risk;
• You will prepare client CDD files at on-boarding stage and conduct a risk-based ongoing monitoring of clients thereafter for review by the Manager;
• You will be requesting appropriate CDD documentation from the client and/or the fund administrator and ensuring any High Risk clients are adequately monitored as part of...
Aug 31, 2020
A multi-tasking and dynamic AML role just became available with our client, where you will be responsible for servicing high profile alternative investment fund industry clients. The role encompasses all aspects of KYC from client on-boarding stages and interaction with operational teams to management and regulatory reporting. Responsibilities: • You will be familiar with the AML legislation and regulations in Malta, including the FIAU Implementing Procedures;
• You will be performing risk assessment of existing and new clients, evaluating and identifying suspicious behavior and reporting to the Manager on appropriate action according to the level of risk;
• You will prepare client CDD files at on-boarding stage and conduct a risk-based ongoing monitoring of clients thereafter for review by the Manager;
• You will be requesting appropriate CDD documentation from the client and/or the fund administrator and ensuring any High Risk clients are adequately monitored as part of...
Do you have solid leadership skills and speak Native German? Looking to continue to build on your career? On behalf of our client, with offices in Malta, we are looking for an experienced German speaking Collection Team Leader! Responsibilities:
Giving direction and guidance to Loan Administration Specialists in line with targets;
Lead by example, coaching and mentoring your team to be the best;
Conduct one to ones and performance reviews;
Communicate with external collection agencies;
Work closely with management to improve working procedures;
Most importantly, putting customers at the heart of everything you do.
Requirements
Fluency in both German and English
Experience in Managing a Team as well as serving Customers – Previous experience in similar role is required
Must be target driven, competitive and ambitious;
Enjoys working in an international company with many different cultures around you;
Great skills with MS Excel;...
May 08, 2020
Full time
Do you have solid leadership skills and speak Native German? Looking to continue to build on your career? On behalf of our client, with offices in Malta, we are looking for an experienced German speaking Collection Team Leader! Responsibilities:
Giving direction and guidance to Loan Administration Specialists in line with targets;
Lead by example, coaching and mentoring your team to be the best;
Conduct one to ones and performance reviews;
Communicate with external collection agencies;
Work closely with management to improve working procedures;
Most importantly, putting customers at the heart of everything you do.
Requirements
Fluency in both German and English
Experience in Managing a Team as well as serving Customers – Previous experience in similar role is required
Must be target driven, competitive and ambitious;
Enjoys working in an international company with many different cultures around you;
Great skills with MS Excel;...
A multi-tasking and dynamic AML role just became available with our client, where you will be responsible for servicing high profile alternative investment fund industry clients. The role encompasses all aspects of KYC from client on-boarding stages and interaction with operational teams to management and regulatory reporting.
Responsibilities: - You will be familiar with the AML legislation and regulations in Malta, including the FIAU Implementing Procedures; - You will be performing risk assessment of existing and new clients, evaluating and identifying suspicious behavior and reporting to the Manager on appropriate action according to the level - You will prepare client CDD files at on-boarding stage and conduct a risk-based ongoing monitoring of clients thereafter for review by the Manager; - You will be requesting appropriate CDD documentation from the client and/or the fund administrator and ensuring any High Risk clients are adequately monitored as part of the KYC...
Aug 24, 2020
Full time
A multi-tasking and dynamic AML role just became available with our client, where you will be responsible for servicing high profile alternative investment fund industry clients. The role encompasses all aspects of KYC from client on-boarding stages and interaction with operational teams to management and regulatory reporting.
Responsibilities: - You will be familiar with the AML legislation and regulations in Malta, including the FIAU Implementing Procedures; - You will be performing risk assessment of existing and new clients, evaluating and identifying suspicious behavior and reporting to the Manager on appropriate action according to the level - You will prepare client CDD files at on-boarding stage and conduct a risk-based ongoing monitoring of clients thereafter for review by the Manager; - You will be requesting appropriate CDD documentation from the client and/or the fund administrator and ensuring any High Risk clients are adequately monitored as part of the KYC...
Responsibilities:
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that client accounts are opened according to the client’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company’s I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as...
Aug 20, 2020
Responsibilities:
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that client accounts are opened according to the client’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company’s I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as...
Join one of Finland’s largest online bank as a Norwegian speaking Customer Support Agent Your future actively strives to create the right environment and offer the right tools for its employees to thrive and develop. They are an international supplier of mobile banks and digital consumer and small business loans that are distributed and managed by mobile units. Headquartered in Helsinki, Finland, the company has expanded rapidly to Europe, Africa, South and North America and the Asia-Pacific region.
Working in Malta Malta is becoming more and more popular as a destination to work on. The sun shines 300 days a year and is perfect for those sun worshipers. There are many opportunities to start your career and build a strong resume while enjoying the good life with sun, sea and late evenings on rooftop terraces. Finding accommodation in Malta is easy and there is plenty to choose from. Malta has undergone a major development in recent years, which has resulted in many new homes...
Aug 13, 2020
Full time
Join one of Finland’s largest online bank as a Norwegian speaking Customer Support Agent Your future actively strives to create the right environment and offer the right tools for its employees to thrive and develop. They are an international supplier of mobile banks and digital consumer and small business loans that are distributed and managed by mobile units. Headquartered in Helsinki, Finland, the company has expanded rapidly to Europe, Africa, South and North America and the Asia-Pacific region.
Working in Malta Malta is becoming more and more popular as a destination to work on. The sun shines 300 days a year and is perfect for those sun worshipers. There are many opportunities to start your career and build a strong resume while enjoying the good life with sun, sea and late evenings on rooftop terraces. Finding accommodation in Malta is easy and there is plenty to choose from. Malta has undergone a major development in recent years, which has resulted in many new homes...
Job Description
One of our well-known clients is looking for a Banking Operations Analyst . If you have experience working in the financial services sector and are looking for a new challenge, we at Ceek would like to hear from you.
What is expected of you?
Regularly conduct checks and on-site reports to ensure that processes are being accomplished in a timely manner
Analyse and oversee analytical levels of compliance in accordance with company policies
Engage in meetings and analyse documentations
Liaise with team members with the initial process and outcome of on-site inspections
Undertake duties as may be required by the Department Head
What are you expected to bring?
Solid academic background in Banking and Finance, Accountancy, IT, or any other relevant field
A minimum of three (3) years' working in the area of Financial Services Sector
What's in it for you?
Dynamic Working Environment
Competitive Salary
Jul 20, 2020
Full time
Job Description
One of our well-known clients is looking for a Banking Operations Analyst . If you have experience working in the financial services sector and are looking for a new challenge, we at Ceek would like to hear from you.
What is expected of you?
Regularly conduct checks and on-site reports to ensure that processes are being accomplished in a timely manner
Analyse and oversee analytical levels of compliance in accordance with company policies
Engage in meetings and analyse documentations
Liaise with team members with the initial process and outcome of on-site inspections
Undertake duties as may be required by the Department Head
What are you expected to bring?
Solid academic background in Banking and Finance, Accountancy, IT, or any other relevant field
A minimum of three (3) years' working in the area of Financial Services Sector
What's in it for you?
Dynamic Working Environment
Competitive Salary
On behalf of our client a leading financial service provider company, GRS are seeking to recruit a PSP Relations Specialist. The successful candidate will have experience in maintaining all communication with all the PSPs. You will be reporting directly to the VP PSP Manager. This is an amazing opportunity to join a high caliber team of professionals.
MAIN DUTIES AND RESPONSIBILITIES
Communicate with Payment Service Providers (PSP) in order to rise and resolve any queries or issues and vice versa
Review and implement updates regarding current solutions while search and review new solutions
Manage all PSP solutions – CC Processing /APM’s/Wires across different countries and regulations
Communicate and implement new solutions in collaboration with all relevant departments
Hands zone on MDR’s and changes
RR and Collections
CANDIDATE PROFILE
Degree in Finance, Economics or any other relevant field
At least 2 years of experience in the Payment/PSP/Forex...
Jul 09, 2020
Full time
On behalf of our client a leading financial service provider company, GRS are seeking to recruit a PSP Relations Specialist. The successful candidate will have experience in maintaining all communication with all the PSPs. You will be reporting directly to the VP PSP Manager. This is an amazing opportunity to join a high caliber team of professionals.
MAIN DUTIES AND RESPONSIBILITIES
Communicate with Payment Service Providers (PSP) in order to rise and resolve any queries or issues and vice versa
Review and implement updates regarding current solutions while search and review new solutions
Manage all PSP solutions – CC Processing /APM’s/Wires across different countries and regulations
Communicate and implement new solutions in collaboration with all relevant departments
Hands zone on MDR’s and changes
RR and Collections
CANDIDATE PROFILE
Degree in Finance, Economics or any other relevant field
At least 2 years of experience in the Payment/PSP/Forex...
CLIENT SUPPORT SPECIALIST
Malta
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and...
Jun 24, 2020
Full time
CLIENT SUPPORT SPECIALIST
Malta
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and...
GRS are working with a fully licensed FX Brokerage company, specialising in CFD trading, with offices in Malta and other European locations who are looking for an MFSA approved Compliance Manager/MLRO, to ensure that client due diligence is collected to the appropriate standard in order to comply with the regulatory and legal requirements in Malta. The ideal candidate will have 5 to 7 years’ experience in financial services, especially AML and onboarding activities and a strong knowledge of Malta’s regulatory and AML framework. Ideally you have been MFSA approved. If you feel you have the necessary skills and experience for this role which offers attractive remuneration, then we look forward to receiving your CV for this Malta based Compliance Manager/MLRO role.
MAIN DUTIES AND RESPONSIBILITIES
Perform the Compliance Manager & MLRO role across the license held by the company in Malta.
Ensure that client due diligence is collected to the appropriate standard in order to...
Jun 18, 2020
Full time
GRS are working with a fully licensed FX Brokerage company, specialising in CFD trading, with offices in Malta and other European locations who are looking for an MFSA approved Compliance Manager/MLRO, to ensure that client due diligence is collected to the appropriate standard in order to comply with the regulatory and legal requirements in Malta. The ideal candidate will have 5 to 7 years’ experience in financial services, especially AML and onboarding activities and a strong knowledge of Malta’s regulatory and AML framework. Ideally you have been MFSA approved. If you feel you have the necessary skills and experience for this role which offers attractive remuneration, then we look forward to receiving your CV for this Malta based Compliance Manager/MLRO role.
MAIN DUTIES AND RESPONSIBILITIES
Perform the Compliance Manager & MLRO role across the license held by the company in Malta.
Ensure that client due diligence is collected to the appropriate standard in order to...
Asiakasyrityksessämme ollaan vakuuttuneita siitä, että luovuus ja henkilökohtaisten suhteiden rakentaminen ovat onnistuneen asiakaspalvelutiimin perusta. He etsivät uusia kykyjä Riian toimistolleen Latviaan. Haluatko olla osa nuorta tiimiä, työskennellä motivoivassa ympäristössä ja saada hyvät mahdollisuudet edetä urallasi? Siinä tapauksessa, sinun kannattaa hakea tätä paikkaa!
Kumppanimme:
Kumppanimme on globaali yritys, joka työllistää yli 30 000 työntekijää toimistoilla 22 maassa. Vuodesta 2001 heillä on myös toimisto värikkäässä Riiassa, jossa työskentelee hyvin pohjoismaalaisen tiimi. Yritys tarjoaa asiakaspalvelua, IT-tukea sekä myyntitoimintoja monella eri kielellä.
Kumppaniyrityksemme tarjoaa hyvät mahdollisuudet uralla etenemiseen ja henkilökohtaiseen kehittymiseen. Heti alkuun pääset hienosti vauhtiin, sillä sinut koulutetaan tehtävään kunnolla ja pääset myös tulevaisuudessa jatkuvasti kehittämään osaamistasi erilaisten valmennusten kautta. Teet työtäsi...
Jun 04, 2020
Permanent
Asiakasyrityksessämme ollaan vakuuttuneita siitä, että luovuus ja henkilökohtaisten suhteiden rakentaminen ovat onnistuneen asiakaspalvelutiimin perusta. He etsivät uusia kykyjä Riian toimistolleen Latviaan. Haluatko olla osa nuorta tiimiä, työskennellä motivoivassa ympäristössä ja saada hyvät mahdollisuudet edetä urallasi? Siinä tapauksessa, sinun kannattaa hakea tätä paikkaa!
Kumppanimme:
Kumppanimme on globaali yritys, joka työllistää yli 30 000 työntekijää toimistoilla 22 maassa. Vuodesta 2001 heillä on myös toimisto värikkäässä Riiassa, jossa työskentelee hyvin pohjoismaalaisen tiimi. Yritys tarjoaa asiakaspalvelua, IT-tukea sekä myyntitoimintoja monella eri kielellä.
Kumppaniyrityksemme tarjoaa hyvät mahdollisuudet uralla etenemiseen ja henkilökohtaiseen kehittymiseen. Heti alkuun pääset hienosti vauhtiin, sillä sinut koulutetaan tehtävään kunnolla ja pääset myös tulevaisuudessa jatkuvasti kehittämään osaamistasi erilaisten valmennusten kautta. Teet työtäsi...
Responsibilities:
Actively seek new sales by executing appointed strategies and instructions;
Adhering to the team’s sales targets and deadlines;
Collaborate with the Sales team members to constantly improve process efficiency and overall results;
Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
Responding to any customer queries via email, SMS and phone;
Provide an excellent customer experience;
Involvement in production of Sales reports;
Involvement in training and mentoring of other team members;
Assist in documentation of the team’s Operational Procedures;
Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
Required skills:
We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales.
Higher Education qualification;
Able to read, write and...
May 29, 2020
Full time
Responsibilities:
Actively seek new sales by executing appointed strategies and instructions;
Adhering to the team’s sales targets and deadlines;
Collaborate with the Sales team members to constantly improve process efficiency and overall results;
Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
Responding to any customer queries via email, SMS and phone;
Provide an excellent customer experience;
Involvement in production of Sales reports;
Involvement in training and mentoring of other team members;
Assist in documentation of the team’s Operational Procedures;
Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
Required skills:
We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales.
Higher Education qualification;
Able to read, write and...
We are seeking to recruit a Senior Banking Manager, to join the growing team of a financial services firm based in Malta. If you are looking for a new challenge, we at Ceek would love to hear from you!
What is expected of you?
Co-ordinate the workload of the department and lead the team in dealing with client applications in the areas related to Banking, Payment Services and E Money authorities
Assist in the general management of the department
Manage and lead meetings with potential clients
Provide continuous guidance, support and training to staff as well as work across departments to ensure collaboration for shared goals
Direct and carry out second reviews of applications for licences
Participate in ‘ad hoc’ assignments related to specific issues that arise from time to time
What are you expected to bring?
A solid academic background in financial services or any other related relevant background
A degree level...
May 06, 2020
Permanent
We are seeking to recruit a Senior Banking Manager, to join the growing team of a financial services firm based in Malta. If you are looking for a new challenge, we at Ceek would love to hear from you!
What is expected of you?
Co-ordinate the workload of the department and lead the team in dealing with client applications in the areas related to Banking, Payment Services and E Money authorities
Assist in the general management of the department
Manage and lead meetings with potential clients
Provide continuous guidance, support and training to staff as well as work across departments to ensure collaboration for shared goals
Direct and carry out second reviews of applications for licences
Participate in ‘ad hoc’ assignments related to specific issues that arise from time to time
What are you expected to bring?
A solid academic background in financial services or any other related relevant background
A degree level...
My client, a wealth management company with offices in Gibraltar, is looking for a Head of Sales & Marketing to join their growing team here. Role Outline: Heading the activity of the Division and supervising Departments work; Organising work within the Division and representing the Division outside; Representing Division; Dealing with legal and regulatory issues; Creating and managing Sales and Marketing plan and budget; Coordinating Departments’ strategies development and implementation; Defining key strategic goals in terms of investment product, service development and sales plans; Supervising Departments and setting individual performance and growth targets; Monitoring Department on the regular basis and reporting to the Board; Presiding the Product Committee meetings and organising the work of the Committee; Coordinating preparation of reports, analysis and educational materials for investors, Customers, and other; Supervising the discipline...
Apr 29, 2020
Full time
My client, a wealth management company with offices in Gibraltar, is looking for a Head of Sales & Marketing to join their growing team here. Role Outline: Heading the activity of the Division and supervising Departments work; Organising work within the Division and representing the Division outside; Representing Division; Dealing with legal and regulatory issues; Creating and managing Sales and Marketing plan and budget; Coordinating Departments’ strategies development and implementation; Defining key strategic goals in terms of investment product, service development and sales plans; Supervising Departments and setting individual performance and growth targets; Monitoring Department on the regular basis and reporting to the Board; Presiding the Product Committee meetings and organising the work of the Committee; Coordinating preparation of reports, analysis and educational materials for investors, Customers, and other; Supervising the discipline...
Are you a QA Technical Tester with extensive experience? Would you like to work for a global e-commerce leader team based in Cape Town ? We have the perfect job opportunity for you! This amazing team is looking for a focused, self- motivated and dynamic Senior QA Technical Tester to join their banking team. If you are an Automated Tester with manual and automation testing experience, this job could be perfect for you!
Your key job responsibilities as the Senior QA Technical Tester in Cape Town will include:
Review, analyse and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables
Working with Development & Product teams to understand the requirements and prepare QA documents pertaining to...
Apr 13, 2020
Full time
Are you a QA Technical Tester with extensive experience? Would you like to work for a global e-commerce leader team based in Cape Town ? We have the perfect job opportunity for you! This amazing team is looking for a focused, self- motivated and dynamic Senior QA Technical Tester to join their banking team. If you are an Automated Tester with manual and automation testing experience, this job could be perfect for you!
Your key job responsibilities as the Senior QA Technical Tester in Cape Town will include:
Review, analyse and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables
Working with Development & Product teams to understand the requirements and prepare QA documents pertaining to...
Job Description
If you are looking for a job role within a company which is multi-cultural and open for career progression, then we have the right role for you! We are seeking a Policy Analyst to join our client’s team. If you are interested, Ceek would like to hear from you!
What is expected of you?
Participate in the preparation of the necessary work in relation to any policy changes which may come into force
Participate in the development of the policy and procedures of the function
Deal with the daily compliance issues that may come up from issues related to lack of compliance
Perform adhoc tasks related to the function, as directed by the senior management
What are you expected to bring?
A Degree level or better in any area related to financial services
A minimum of 3 years working in a related area within the financial services
What’s in it for you?
Attractive salary package
Dynamic environment
Apr 13, 2020
Full time
Job Description
If you are looking for a job role within a company which is multi-cultural and open for career progression, then we have the right role for you! We are seeking a Policy Analyst to join our client’s team. If you are interested, Ceek would like to hear from you!
What is expected of you?
Participate in the preparation of the necessary work in relation to any policy changes which may come into force
Participate in the development of the policy and procedures of the function
Deal with the daily compliance issues that may come up from issues related to lack of compliance
Perform adhoc tasks related to the function, as directed by the senior management
What are you expected to bring?
A Degree level or better in any area related to financial services
A minimum of 3 years working in a related area within the financial services
What’s in it for you?
Attractive salary package
Dynamic environment
Hur är en kundrådgivares dag?
Vår kund är en börsnoterad finanskoncern som erbjuder lån, kreditkortsalternativ sant europeiska bankkontolösningar. Sedan 2015 är företagets huvudkontor beläget på Malta som en del i att skapa en enhetlig strategi för företagets samtliga marknader (22 länder).
Du kommer in till kontoret på morgonen och slår dig ned vid ditt skrivbord med en rykande kopp espresso i det moderna kontoret tillsammans med kollegor från hela Europa. Tillsammans med Torstein & Sanne svarar du på frågor, löser problem och berättar om de senaste erbjudandena för bankkunderna som loggar in på chatten, mejlat, eller ringt in.
Din uppgift är att få kunderna att känna sig bekväma, trygga och glada. Du besvarar blixtsnabbt deras förfrågningar och bevakar inkommande ärenden från kunder via mejl. Du vårdar företagets goda rykte och ser till att kunderna är nöjda med bemötandet. Om du är en fena på att få kunderna att trivas väntar en fin framtid med goda...
Apr 13, 2020
Full time
Hur är en kundrådgivares dag?
Vår kund är en börsnoterad finanskoncern som erbjuder lån, kreditkortsalternativ sant europeiska bankkontolösningar. Sedan 2015 är företagets huvudkontor beläget på Malta som en del i att skapa en enhetlig strategi för företagets samtliga marknader (22 länder).
Du kommer in till kontoret på morgonen och slår dig ned vid ditt skrivbord med en rykande kopp espresso i det moderna kontoret tillsammans med kollegor från hela Europa. Tillsammans med Torstein & Sanne svarar du på frågor, löser problem och berättar om de senaste erbjudandena för bankkunderna som loggar in på chatten, mejlat, eller ringt in.
Din uppgift är att få kunderna att känna sig bekväma, trygga och glada. Du besvarar blixtsnabbt deras förfrågningar och bevakar inkommande ärenden från kunder via mejl. Du vårdar företagets goda rykte och ser till att kunderna är nöjda med bemötandet. Om du är en fena på att få kunderna att trivas väntar en fin framtid med goda...
Placement: Gzira, Malta.
How is a Support Officer’s workday?
The company has a bright and well-located office in a brand new “skyscraper”. A team of colleagues from all over Europe works together to put together the best casino and betting experience on the market.
As part of the customer service department and in particular, the Finnish team will be helping the clients with queries related to accounts, payments, promotions, KYC and technical issues. Via email and chat (no phone calls) are the players contacting the company when they have problems ranging from opening up an account, trying to deposit/withdraw money or experiencing difficulties with browsers, slots or uploading documents.
You’ll be representing all the company’s brands that are active in the Finnish market which means that you’ll sometimes be managing several chats at the same time.
We really appreciate employees that think one step further and come up with ideas, suggestions for improvement...
Apr 13, 2020
Placement: Gzira, Malta.
How is a Support Officer’s workday?
The company has a bright and well-located office in a brand new “skyscraper”. A team of colleagues from all over Europe works together to put together the best casino and betting experience on the market.
As part of the customer service department and in particular, the Finnish team will be helping the clients with queries related to accounts, payments, promotions, KYC and technical issues. Via email and chat (no phone calls) are the players contacting the company when they have problems ranging from opening up an account, trying to deposit/withdraw money or experiencing difficulties with browsers, slots or uploading documents.
You’ll be representing all the company’s brands that are active in the Finnish market which means that you’ll sometimes be managing several chats at the same time.
We really appreciate employees that think one step further and come up with ideas, suggestions for improvement...
Placement: Sliema, Malta
Wie sieht dein Arbeitsalltag aus?
Morgens um 9:00 Uhr kommst du im modernen Büro, mit einem ausgezeichneten Blick über Malta, an und setzt dich mit einer heißen Tasse Espresso an deinen Schreibtisch. Zusammen mit deinen Kollegen beantwortest du Fragen, löst Probleme und informierst Kunden über die neusten Angebote über E-Mail oder Chat.
Deine Aufgabe ist es den Kunden glück zu machen und ein sicheres Gefühl zu geben. Du beantwortest Anfragen zeitnah und behältst die über E-Mail eingehenden Fälle im Auge. Dir liegt der gute Ruf des Unternehmens am Herzen und du stellst sicher, dass die Kunden mit der Bearbeitung zufrieden sind. Wenn du es dir zum obersten Ziel machst, dass die Kunden sich wohlfühlen, wartet eine strahlende Zukunft auf dich. Das Management wartet darauf deine Meinung und die Ansichten von Kunden zu hören, die du ihnen wöchentlich berichtest, basierend auf deinen eigenen Beobachtungen.
Auch wenn du dich um die deutschen Kunden...
Apr 13, 2020
Full time
Placement: Sliema, Malta
Wie sieht dein Arbeitsalltag aus?
Morgens um 9:00 Uhr kommst du im modernen Büro, mit einem ausgezeichneten Blick über Malta, an und setzt dich mit einer heißen Tasse Espresso an deinen Schreibtisch. Zusammen mit deinen Kollegen beantwortest du Fragen, löst Probleme und informierst Kunden über die neusten Angebote über E-Mail oder Chat.
Deine Aufgabe ist es den Kunden glück zu machen und ein sicheres Gefühl zu geben. Du beantwortest Anfragen zeitnah und behältst die über E-Mail eingehenden Fälle im Auge. Dir liegt der gute Ruf des Unternehmens am Herzen und du stellst sicher, dass die Kunden mit der Bearbeitung zufrieden sind. Wenn du es dir zum obersten Ziel machst, dass die Kunden sich wohlfühlen, wartet eine strahlende Zukunft auf dich. Das Management wartet darauf deine Meinung und die Ansichten von Kunden zu hören, die du ihnen wöchentlich berichtest, basierend auf deinen eigenen Beobachtungen.
Auch wenn du dich um die deutschen Kunden...
.gif)
